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Bertrand Duperrin

The COO’s Playbook for AI-Driven and Agentic Operations - Operations Council

"The question is no longer whether AI belongs in the operating model, but how it can be applied in a way that produces measurable operational value without introducing instability. This requires a grounded approach, one that treats AI and agentic AI as extensions of operational design rather than independent initiatives."

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  • Understanding the Difference Between AI and Agentic AI
  • AI in its current form supports pattern recognition, forecasting, and classification across large datasets. It enhances visibility and sharpens decision making within defined parameters. Agentic AI extends this capability by introducing systems that can plan, coordinate, and execute across multiple steps with limited intervention. The distinction matters. One improves decisions. The other begins to carry them out.

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Bertrand Duperrin

Tokenmaxxing: Productivity booster or red flag?

" the trend highlights how quickly employee perceptions about the link between AI use and performance assessment are changing, all while standard expectations for AI use at work are still forming."

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  • The term “tokenmaxxing” has been gaining steam in recent months, as tech pros compete to spend the most “tokens,” or data units used by AI to process natural language.
  • employee perceptions about the link between AI use and performance assessment are changing, all while standard expectations for AI use at work are still forming.

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Michel Roland-Guill
  • Chapitre premier. Optique et perspective : Ptolémée, Alhazen, Alberti1
  • Nous voudrions montrer que l’une des conditions théoriques préalables à l’apparition de la perspective classique, au début du XVe siècle en Italie, a été la révolution (le mot ne nous paraît pas trop fort) opérée en optique au début du XIe siècle à Bagdad par Ibn al-Haytham (dont l’occident médiéval a latinisé le nom en Alhacen ou Alhazen), quand ce dernier montra que la vision se produit grâce à des rayons lumineux qui pénètrent dans l’œil et non grâce à des rayons visuels qui en sortent, comme le postulait l’optique géométrique de l’antiquité.

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Bertrand Duperrin

Don't delegate the cognitive struggle — Asynchronous agile | Go “async-first”

"Knowledge work isn’t only about producing outputs. An LLM-powered, output-centric way of working seduces us into mistaking speed for productivity. By delegating the cognitive struggle, we dull our intellect, atrophy our hard-earned skills, and settle for mediocre outcomes. At the team and organisational level, this mindset intensifies work as we kick the AI-workslop can downstream.

"

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  • The genius of LLMs is that, in many cases, they seem impressive if you don’t have the expertise and are a pain in the wrong place if you’re skilful
  • As of late 2025, LLMs were able to complete human-level tasks only at a 65% success rate, and the study predicts that by 2029, they’ll be able to complete text-related tasks at a success rate of 80-95% at “minimally sufficient quality.” 

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Bertrand Duperrin

Why Companies That Choose AI Augmentation Over Automation May Win in the Long Run

"eaders are making a choice with their AI strategy: Are they primarily seeking to improve the bottom line through automation and headcount reduction, or grow the top line in innovative ways through augmentation? As they make this decision, leaders are underestimating how employee perception—and the predictable behavioral dynamics that follow—will determine the success of their AI strategy. While automation strategies will likely show early gains relative to the deeper investment required for augmentation, but that augmentation will likely perform better in the long run. That’s because while automation offers immediate cost-savings, a company’s long-term success is determined by how people feel about their work, whether they meaningfully engage with new tools, and whether top talent stays"

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  • In February, Jack Dorsey laid off more than 4,000 people—nearly half of Block’s workforce. “Intelligence tools have changed what it means to build and run a company,”

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Bertrand Duperrin

There's a Mass Rebellion Against AI in the Workplace

"With consumers roundly panning generative AI slop wherever it’s found, tech companies have set their sights on a more captive audience as a source of revenue: the world’s boardrooms and cubicle farms. But the office, it turns out, is also failing to provide fertile ground for its overtures."

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  • a major discontent growing in large companies across the globe. According to the findings, 54 percent of workers reported avoiding their company’s in-house AI tools in order to complete tasks themselves. A full third of workers reported never using AI at all.
  • While 61 percent of executives surveyed said they trust the tech for complex, “business-critical” decisions, only nine percent of workers said the same.

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Bertrand Duperrin

Quand la boîte noire des agents IA sera devant le juge - ZDNET

"L'IA agentique crée de la valeur. Elle crée aussi des obligations. Et pour une fois la France est en avance et la CNIL, n'est pas en train de se tourner les pouces !"

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  • Ce sont donc les agents IA, et plus particulièrement la reconfiguration des processus, entre agents et humains, qui est porteur de cet objectif de ROI.
  • Un seul projet agentique sur dix irait actuellement en production. Certains disent même qu'une véritable IA agentique n'est pas encore pour demain.

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Bertrand Duperrin

Why (and how) HR needs to lead organizations from process engineering to work redesign | UNLEASH

"HR leaders joined Deloitte and Zoom for a closed-door UNLEASH America boardroom to  discuss unlocking human potential in the age of AI. Read on to uncover HR’s responsibilities and where the function needs to focus its efforts when redesiging work.  "

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  • espite the transformative effect of AI, customers are asking Deloitte: Where is the ROI from our AI investments? When will we see the efficiency gains?  
  • hey are stuck in a “process trap” whereby they are inserting AI into existing processes developed for deterministic technology, whereas AI is probabilistic.  

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Bertrand Duperrin

Inside the AI Industry's Most Expensive Mistake

"Some engineers spend more on tokens than they earn in salary. Token budgets are being pitched as a “fourth component” of compensation, alongside salary, equity, and bonuses. Candidates are asking in interviews: how many tokens come with the job? API expenses are now competing with labor budgets.

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  • It’s not just Meta, though. Nvidia CEO Jensen Huang said in the All-In Podcast that if a $500k engineer spent less than $250k a year in tokens, he’d be “deeply alarmed.”
  • Token usage is, by all accounts, a new status symbol. Engineers at the top labs boast about token numbers like a bad coder would about lines of code: look how excessive I am. They are “tokenmaxxing,”

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