• “You have been consumed with how to make Chick-Fil-A bigger, how to grow.  You are focusing on the wrong goal.  You need to focus on how can we make our company better.  If we are better, then our customers will demand we for us to be bigger and growth will come naturally.” 
• Most leaders find it less intuitive to evaluate what is going right.  This leaves leaders’ attention to all the squeaky wheels and totally ignores things that run smoothly.  If you ignore those items that work well, you will not know how to build on the successes that you have achieved.
• Better before bigger may require the sacred cows of today to be in the BBQ tomorrow.  Encourage critical assessment of your programs and processes while embracing the mission and vision of the organization.

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