The Art of Service - Framework Educator of Choice - (#300266201) The Service Design Tool Kit - The foremost how-to guide to IT Service Design ITILÿfd Service Design is at the heart of Service Management's best practices being adopted world-wide and has ea
Cloud Computing Best Practices - Templates, Documents and Examples of Cloud Computing in the Public Domain PLUS access to content.theartofservice.com for downloading
Ovitz Taylor Gates - Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide - Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Plannin
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