Torey Quinn's List: Performance Improvement

"The ASTD Human Performance Improvement (HPI) Model, which forms the foundation of our renowned three-workshop series, is a strategic and structured approach of using business goals to properly drive performance."

"TASC utilizes the ASTD/ISPI Model for managing performance. Sometimes known as HPT (Human Performance Technology) or HPI (Human Performance Improvement). This approach is tried and tested. It works!"

Book - Requires purchase:

Analyzing Performance Problems gives you a step-by-step process for solving virtually any performance problem you face. Instead of guessing at solutions that won't work, you can save time, money, and frustration by finding the true cause of the problem and identifying the best and most economical way to solve it. You'll learn to:
- Identify the true causes of performance problems
- Determine if you can use "fast fixes" (solutions that are quick and easy)
- Identify realistic, economically feasible solutions

"“An organization is competent to the degree it performs effectively at every changing moment. This can’t happen unless organizational knowledge is current, staff skills are up-to-date, and required resources are readily available to support optimal performance. How can you make good time and reach your intended destination without getting lost along the way? The answer lies in your addressing all three phases of the journey of gaining and maintaining on-the-job competency.”"

"There are times within any organization when unsatisfactory performance does not reflect a lack of knowledge by personnel, and where the appropriate remedy lies outside of training. Yet training departments, and the clients they serve, routinely opt for more instruction rather than seek the root cause of the problem."

"The state of performance management sucks. You know it. Everyone knows it. That’s why you’re now reading yet another article about how much performance management sucks.

Here’s the truth: It really does suck."

"Can you state your company’s goals, right now, without looking? If you can, congratulations. If you can’t, learn them! Knowing the company’s goals is the first step to building your case for performance improvement programs. Even more critical is knowing how the money is made to achieve those goals. Let’s say your company has the goal of doubling sales in the next three years. If the stray thought “I don’t impact sales” crossed your mind, let it keep going. You do impact sales. You train the salesforce."

"Where did HPI come from?As we began tracing the origins of human performance improvement for the ASTD HPI Certificate Program, we could not help feeling like Sisyphus, the legendary Greek king of Corinth who declared that he was greater than the gods. His punishment for such blasphemy was to spend eternity rolling a large boulder up a steep hill in Hades, only to have it roll back down each time just before reaching the top. "

"Is there any organizational practice more broken than performance management? Not if you concur with Marc Effron & Miriam Ort who state “perhaps no talent management process is more important or more reviled than performance management.” In fact, it draws universal agreement on several fronts:

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