This link has been bookmarked by 12 people . It was first bookmarked on 31 Jul 2006, by Kevin Wen.
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07 Nov 10
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09 May 08
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Traditional usability testing methods were born out of the installed-software development environment, which had long release cycles. These methods have huge disadvantages that make them unwieldy in the Web 2.0 environment:
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using Web analytics to measure user experience are already discovering this research method can't give them the complete picture. Web analytics data can reveal when, where, and how the users are navigating a site, but not why
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Observing Users is Key to UX Research in Web 2.0
As companies have less control over how users will interact with their product or content, having the opportunity to observe user behavior, both in real-time and asynchronously, will become more critical than ever. Observing users in their natural environments yields more accurate results, answers more questions about the "why" of the user's behavior, and makes it possible for the entire design team (including developers) to understand where users are running into roadblocks and what their goals and intentions are.
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This paradigm must include research methods that allow organizations to capture the experience of any user, any time, and on any channel, and also allow designers to easily observe, record and understand the user experience.
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At the same time, the burden for participants and design teams must be eliminated, making it simple for users to share their true experiences. Design teams must be able to observe these experiences on-demand, either live or asynchronously. It is only in this way that the context of use will enable teams to create usable designs that drive users to realize the promise of Web 2.0.
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06 May 08
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06 Apr 08
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24 Mar 08
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05 Jul 07
dsanchezboteunderstanding the user experience will be critical for success in the Web 2.0 environment.
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31 Aug 06
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blurring the line between software and the Internet
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The Web as a universal platform
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freeing people from the restrictions of platforms or operating systems.
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Services are being continually updated and improved as people use them
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Individuals are easily able to consume and remix data
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emerging technologies
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However, a richer user experience isn’t necessarily a usable experience. In order for Web 2.0 to deliver on its promise, it must provide richer, usable experiences.
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technologies like APIs and RSS mean that users will no longer have their experiences dictated to them, but will instead have as much power to define their own experiences as they are comfortable exercising it.
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architecture of participation
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not just in the software interface, but in the richness of the shared data.
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29 Aug 06
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31 Jul 06
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