Online Reference - Library Success: A Best Practices Wiki - The Diigo Meta page

• 07 Jul 16
  

  joreva777

  virtual reference

• 08 Mar 16
  

  Veronica Zarate
• 15 Aug 12
  

  rebekah lee

  virtualreference libraries

• 19 Jul 12
  

  Malynda Dalton

  reference library2.0 chat virtualreference

• 19 Feb 12
  

  moonflowerdragon

  INF212 reference_service_technology

• 02 Nov 11
  

  EPDR RSS

  training resources chat reference text IM SMS virtual wiki-based

• 04 Sep 11
  

  Puss In Books

  libraries reference virtualreference virtual_reference bibliotecas

• 18 Jun 11
  

  Matt Bingham

  Definitive list of libraries offering different types of virtual reference: IM, SMS, VoIP.

  text_reference virtual_reference libraries reference

• 17 May 11
  

  biblioteca ibc

  bibliotecas Referencia Biblioteca-virtual library2.0

• 19 Apr 11
  

  Elizabeth Goode

  libraries web2.0

• 28 Mar 11
  

  Beth

  sms

• 12 Mar 11
  

  Iris Eichenlaub

  reference libraries virtualreference library2.0 chat

• 10 Mar 11
  

  Courtney Walters

  reference libraries library2.0 chat

• 05 Jan 11
  

  Anne C

  library2.0

• 09 Dec 10
  

  J Tho

  virtual_reference

• 22 Jul 10
  

  James LeFager

  Text IM Tools web

• 

  greg hardin

  delicious wiki library2.0 reference virtualreference bestpractices

• 15 Jul 10
  

  senithia

  reference im libraries library library2.0 sms web2.0 technology chat virtualreference wiki delicious

• 06 May 10
  

  tdelillo

  library work technology meebo

• 04 Mar 10
  

  Nicholas Slone

  reference libraries library library2.0

• 01 Mar 10
  

  katherinejgill

  reference web2.0 software delicious

• 28 Jan 10
  

  Amy Rossiter

  open source software wiki library

• 14 Oct 09
  

  Claire Brooks

  'best practice' wiki
  * 1 Software for SMS Reference
  * 2 Software We Like for IM Reference
  * 3 Software We Like for Other Types of Online Reference
  * 4 Libraries Using Virtual Reference Services
  o 4.1 Libraries Offering SMS Refere

  information_literacy Libraries library library2.0 wiki chat sms web2.0

• 11 Jul 09
  

  Kelly Anderson

  Library2.0

• 09 Jul 09
  

  carsonmac

  via ALIA libsystems mailing list

  reference Library2.0

• 

  Pru Mitchell

  Software for IM Reference and other types of online reference

  faq libraries help im

• 03 Jun 09
  

  PI Illios

  wiki referencia_Virtual Referenciaenlínea virtualreference

• 

  Ross a.k.a PI Illios

  wiki referencia_Virtual Referenciaenlínea virtualreference

• 10 May 09
  

  Judy Gressel

  reference libraries im virtualreference

• 30 Apr 09
  

  Helen Clough

  SMS InstantMessaging libraries

• 26 Apr 09
  

  Karen Keiller

  mobile learning virtualreference

• 27 Mar 09
  

  Michelle Hudson

  libraries reference virtualreference future

• 10 Mar 09
  

  Monica Claassen

  Contains links to articles and blog posts related to virtual reference

  SLIMresearch communication library2.0 bestpractices virtual_reference

• 28 Jan 09
  

  Kris Abery

  web2.0 library2.0 chat im 23_Things virtualreference instantmessaging

• 

  Kris Abery

  web2.0 library2.0 chat im 23_Things virtualreference instantmessaging

• 29 Dec 08
  

  Christina Bentheim

  library2.0

• 28 Dec 08
  

  cat509 z

  IMreference

• 

  cat509_98

  IM reference

• 21 Nov 08
  

  Andi Sibley

  wiki reference library

• 29 Oct 08
  

  Joseph Kraus

  From one of Meredith's Wiki's...

  txt_messaging

• 06 Aug 08
  

  J Bedoya

  virtualreference sms technology

• 21 May 08
  

  Lee Ryan

  Librarians&Libraries VirtualReference

• 25 Apr 08
  

  Sabrina J

  Best Practice Wiki für Bibliotheken

  Digitale Auskunft Instant Messenging Wiki Best Practice

  • Libraries Using IM Reference

     

    This section now has its own page.
  • • IM Talking Points at Walking Paper by Aaron Schmidt. 
    • Instant messaging and security: how to talk to IT at Librarian in Black by Sarah Houghton-Jan
  • Teens and Technology from the Pew Internet & American Life Project (July 2005)
  • AOL Second Annual Instant Messaging Trends Survey
  • IM Me by Aaron Schmidt and Michael Stephens. Featured in Library Journal in April, 2005
  • • Chat Reference at Morrisville State College Library by Bill Drew. Featured in Ronan, Jana, ed. Chat reference : a guide to live virtual reference services 
    • Virtual Reference Software Comparative Review by Jody Condit Fagan. The Charleston Advisor, April 2005, pp. 16-35. (Behind a subscription wall.)
  • Web-based chat and IM: Not "either/or" but "both/and" by Stephen Francoeur from Digital Reference.
  • • IM Reference: What We've Learned (Homer Township @ Illinois Library Association; October 14, 2005) 
    • Virtual Reference @ Your Library by Sarah Houghton-Jan. Featured in KnowledgeQuest, Jan/Feb 2005.
  • Trillian training materials - by Beatrice Pulliam, a great training for using Trillian in providing virtual reference services.
  • Instant Messaging: Quick and Dirty Reference for Teens and Others by Sarah Houghton-Jan. Featured in Public Libraries, Jul/Aug 2005.
  • Maximiek, Sarah and Brown, Elizabeth and Rushton, Erin (2006) Connecting to Students: Launching Instant Messaging Reference at Binghamton University. College & Undergraduate Libraries. Volume: 13 Issue: 4, 2006

  9 more annotations...

• 24 Apr 08
  

  Debra Kolah

  library2.0

• 21 Mar 08
  

  malin cantwell

  libraries virtual_reference

• 14 Mar 08
  

  Carolyn Carpan

  Online Reference libraries wikis

• 05 Jan 08
  

  Ann Walker Smalley

  chat Librarians library2.0 messaging sms virtualreference libraries Reference IM

• 26 Nov 07
  

  Lisa Spiro

  virtualreference chat

• 20 Nov 07
  

  Shamsha Damani

  virtualreference

• 05 Nov 07
  

  Wisely

  mobile sms

  • American University, Washington, DC (SMS via AIM 265010 then text "askaulibrary: txt content here")

  • Libraries Offering Skype Reference Services

     
    • Ohio University Libraries, Athens, OH 
    • University of Waterloo, Ontario (pilot, with Unyte)
  • Libraries Using MeeboMe for Embedded Chat
  • Baylor University Libraries

  2 more annotations...

• 

  Fabrizio Tinti

  del.icio.us imported libraries reference

• 01 Nov 07
  

  Lisa Francine

  reference resources seed

• 24 Sep 07
  

  Stephen Barnett

  imported LibraryBlogs

• 10 Sep 07
  

  jessica M

  virtual reference

  2.0

• 24 Aug 07
  

  Steve Frye

  bestpracticeswiki virtualreference

• 10 Aug 07
  

  Kim Leeder

  text-ref

• 07 Aug 07
  

  Mario A Núñez

  bibliotecas

• 

  Mario a núñez

  bibliotecas

• 18 Jul 07
  

  sha towers

  librarian libraries library2.0 Reference social technology wikis virtualreference IM delicious

• 04 Jul 07
  

  Lyn Parker

  meebo chat library2.0

• 18 Jun 07
  

  Sue Maberry

  librarianship IM

• 19 Apr 07
  

  Emily Rimland

  sms reference

• 19 Feb 07
  

  Bonnie -

  IMreference library

• 04 Jan 07
  

  sara

  im imported:del.icio.us libraries virtual_reference

• 21 Nov 06
  

  Jeff Gima

  chat reference software imported-from-Delicious

• 24 Aug 06
  

  mcgulisa

  IM

• 15 Aug 06
  

  RT

  bestpractices library wiki

• 05 Jun 06
  

  Meghan Lafferty

  im libraries reference wikis

• 28 Feb 06
  

  Jaemi K

  chat libraries Library reference virtualreference

• 07 Feb 06
  

  Kerry Anderson

  reference

• 29 Nov 05
  

  Ratcatcher

  messaging reference libraries wikipedia

• 26 Nov 05
  

  Jan Lavelle

  IM and SMS

  im sms libraries

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