Process Discipline and Creativity - The Diigo Meta page

• 26 Jun 09
  

  Bertrand Duperrin

  I’ve recently been asked a couple of questions I used to hear all the time. The questions are:
  
  1. Doesn’t process discipline add overhead and cost?
  2. Doesn’t process discipline stifle creativity?

  process costs creativity discipline standardization

  • So, process discipline makes the most sense for activities that are routine and sequential –
  • Juran argued that you can manage for control (process discipline, incremental and continuous improvement) or you can manage for breakthrough performance (step change, creativity, process reengineering).  He further argues that each require different organization and management approaches, and you had better be clear on which you need and are trying to achieve – control or breakthrough, and then ensure you are managing and motivating appropriately.
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  • • Know where you need creativity, and where you don’t, and where the nature of the work lends itself to excellent processes, follow a strong process discipline. 

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