Bertrand Duperrin (bertrandduperrin)'s Public Profile in the Diigo Community

Member since May 05, 2008, follows 53 people, 2 public groups, 1697 public bookmarks (1702 total).

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Recent Tags:	enterprise2.0(0), collaboration(0), socialmedia(0), socialnetworks(0), innovation(0), management(0), customers(0), adoption(0), communities(0), process(0), socialcrm(0), strategy(0), businessprocess(0), socialcomputing(0), socialsoftware(0), productivity(0), networks(0), sales(0), change(0), framework(0)
Top Tags:	enterprise2.0(408), management(294), web2.0(226), collaboration(181), innovation(179), organization(151), adoption(149), communities(134), socialnetworks(126), humanresources(106)

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Recent Bookmarks and Annotations

Change Your Culture by Changing Your Stories on 2009-11-19
- If you want to create a culture of communication, leave your BlackBerry at your desk when you go to important meetings. If your actions deviate from the norm, you can be sure people will tell stories about them.
Top Dogs Say Social Networks Have a Bite on 2009-11-19
- Professional decision-making is becoming more social – enter the era of Social Media Peer Groups (SMPG)
- Professional networks are emerging as decision-support tools
- 1 more annotations...
- - Reliance on web-based professional networks and online communities has increased significantly over the past 3 years
Matrix: The Four Social Support Strategies on 2009-11-19
- 1) Do Nothing: Use Legacy Support Channels
- 2) Employee Based Support: Employees Respond to Customers
- 2 more annotations...
- - 3) Peer Based Support: Customer to Customer
  - 4) Automated Social Support: Computer Generated Tweets
The Rise Of Networks, The End Of Process on 2009-11-18
- We will have to devise a new, richer way to think about people's interactions -- via social networks -- and our connection to mechanical processes and devices.
- We will still get some value out of thinking through business models structurally, and choreographing steps in production or the delivery of service. But the sophistication of machines and customers means that more and more of the steps will have a wider range of alternatives,
- 1 more annotations...
- - But the major shift here is conceptual. Processes, like the IV checklist, will still be with us, but they will have a lowercase 'p', and be understood as being secondary to higher business priorities, like the humane treatment of the medical patient, or the rights of travelers, or the need to superachieve customer satisfaction with consumer electronics.
Managing Employee Innovation Communities on 2009-11-18
- Early enthusiasts will be found among those with a demonstrated interest in:
  
  Advancing innovation
  Improving the way the company operates
  Use of social software
- Providing direction is a key component of surfacing ideas that will make a difference. The focus areas can start out limited to a set of key opportunities and issues that need addressing. Organizations can also use their top strategic initiatives as their innovation target areas.
- 3 more annotations...
- - In the initial days and weeks after launch, there should be a program to engage employees on their contributions. This includes commenting and rating the contributions of employees. Comments can discuss the specifics of an idea, or be more general (e.g. "Thanks for sharing"). Feedback on contributions - ideas, comments, blog posts - are also important for establishing an employee's online reputation
  - A best practice seen with some of Spigit's clients is to establish recurring ideation events after the initial launch. These events can really be characterized as campaigns. They refresh employees' innovative juices by focusing on issues that workers are experiencing today.
  - Set goals for ideas generated, conversations held, and ideas that turn into new projects
Good preso on Bank 2.0 on 2009-11-17
The Wrong Definition of Sales 2.0 on 2009-11-17
Enterprise 2.0 illustrated on 2009-11-17
'The Purpose of a Business is to Create a Customer' on 2009-11-17
- The 200 page report systematically examines trends across 14 industries, to further explore by industry why return on assets (ROA) for U.S. public companies has declined by 75 percent since 1965. John Hagel has fleshed out on his blog a summary of the key perspectives emerging from their industry analysis under the following headings:
  
  * Deterioration in performance is widespread
  
  * Advances in labor productivity fail to improve return on assets
  
  * Innovation, at least as traditionally defined, does not appear to offer a solution
  
  * Traditional measures of competitive intensity understate the challenge
  
  * Worker passion is at very low levels across all industries
- Twentieth-century institutions built and protected knowledge stocks—proprietary resources that no one else could access.
- 4 more annotations...
- - The more the business environment changes, however, the faster the value of what you know at any point in time diminishes
  - Management by objective works - if you know the objectives. Ninety percent of the time you don’t‘.
  - Silos of ‘knowledge stocks’ are often being transferred into newer more powerful ‘collaboration silos’ - modern technologies used in an old fashioned way.
  - Drucker’s ‘Management by Objectives‘ - participative goal setting, choosing the course of actions and decision making - works well for larger scale collaboration and is arguably more valid today than it was when he wrote about it in 1954.
5 Impressive Real-Life Google Wave Use Cases on 2009-11-17

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Diigo Community

1077 members, 3435 items

Share your review, tips, tricks, and ideas for using Diigo here, and discuss our features, ideas for new features, anything Diigo related. Note that bookmarks posted to this group have no relation to 'Hot Bookmarks from the Diigo Community'.
entreprise2.0

83 members, 392 items

Outils Web pour entreprise (2.0)