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bottom up communication allows companies to innovate using informal networks, spuring informal networks inside and outside of companies. These informals can consist of employees, suppliers, customers, or other constituents.
An employee has a great idea, but needs clearance from his manager and a manager in another department to get the idea over departmental boundaries. That person can directly engage that manager and solve the problem. This contradicts the present model of hierarchies and organization charts in that traditionally the employee would be forced to navigate the branches in an org chart. This obviously depletes time and resources so we’ll consider this waste.
Perhaps the second best use of bottom up communication is that it allows companies to innovate using informal networks. BUP spurs informal networks inside and outside of companies. These informals can consist of employees, suppliers, customers, or other constituents. Typically an employee solves problems within the department or team and requests a manager’s assistance when needed. An informal network may involve a supplier a customer and a VP. A recent IBM podcast references innovation as accidental. It never happens on purpose and it usually doesn’t happen in a formal setting. Furthermore, for the informal setting to work, the right tools and stimuli must be present. This is where we really see how web 2.0 streamlines innovation.
organizationalcharts problemsolving informalnetworks innovation collaboration management organization
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