Creating Passionate Users: How to get users to RTFM - The Diigo Meta page

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  James Corbett

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  Julio B
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  Excellent read on how to get users to RTFM. Other than make reading the manual unnecessary. In five steps, how to Separate Reference from Learning.

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  Ivan Rivera

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  riveraivan

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  Chart title: "The more they understand, the less they need to memorize". An excellent look at how reading documentation saves lots of effort. Duh (Passionate, September 3 2006).

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  Adam Cutler

  The "F" in RTFM is the biggest clue that most of us blame the user for not reading the manual. But if "reducing guilt is the killer app", companies should take more responsibility for whether readers use their manuals. And since we can't force our users t

  rtfm ux useful smart communication design learning users manual writing for:gorham for:jodiiiii for:mcutler for:quietgrrl for:trozbo for:zekesmz for:pbeaulieu

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  Phil Parry

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  Tom Hemingway

  great graphic on memorization versus understanding. This post is about better structure and content for tech tool manuals, but I think there is some application to science textbooks and other textbooks that involve experimental skills or other application

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Page Comments

• 
  sara on 2007-01-04
  A good manual for a complex product should usually include at least FIVE distinct sections: Reference Guide, Tutorial, Learning/Understanding, Cookbook/Recipe, and Start Here.

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