This link has been bookmarked by 9 people . It was first bookmarked on 11 May 2008, by Bertrand Duperrin.
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08 Jan 14
an88zi"ROBERT S. KAPLAN
Robert S. Kaplan is a Baker Foundation Professor Emeritus at Harvard Business School." -
26 Mar 12
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09 Jun 11
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15 Feb 11
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17 Jul 10
Maarten HoekstraSince the 1990s, the Balanced Scorecard system has cut a path in business as a more rigorous way to measure performance by quantifying what had been considered intangible assets, such as human capital, information, and culture. The system draws strength from four perspectives: 1) financial measures; 2) customers; 3) internal processes; and 4) learning and growth.
Most recently, Kaplan and Norton have built on the original, four-perspective model of the Balanced Scorecard, and they link it with the time-based dynamics of strategy in their latest book, Strategy Maps: Converting Intangible Assets into Tangible Outcomes (Harvard Business School Press, 2004). In this e-mail interview, Kaplan discusses Strategy Maps' practical lessons for business leaders.strategy norton kaplan balanced scorecard maps mapping customers assignment
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06 Aug 08
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04 May 08
Bertrand DuperrinA strategy map provides a visual representation of the organization's strategy.
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