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handle the capturing, storing and presentation of communication, usually written but increasingly including audio and video as well
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Social software applications include communication tools and interactive tools
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handle mediated interactions between a pair or group of users
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establishing and maintaining a connection among users, facilitating the mechanics of conversation and talk
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goal of groupware software such as Moodle, Landing pages, Enterprise Architecture, and sharepoint, is to allow subjects to share data – such as files, photos, text, etc for the purpose of project work or school work
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A wiki is a web page whose content can be edited by its visitors
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Blogs, short for web logs, are like online journals for a particular person
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allow people to come together online around shared interests, hobbies or causes
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17 Aug 11
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Social software vendor lists
Various analyst firms have attempted to list and categorize the major social software vendors in the marketplace. Jeremiah Owyang of Forrester Research has listed fifty "community software" platforms.[3] Independent analyst firm Real Story Group has categorized what it calls "the 30 most significant" Social Software vendors[4], which it evaluates head-to-head.[5]
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Wikis
Main article: WikisA wiki is a web page whose content can be edited by its visitors. Examples include Wikipedia, Wiktionary, the original Portland Pattern Repository wiki, MeatballWiki, CommunityWiki and Wikisource. For more detail on free and commercially available wiki systems see Comparison of wiki software.
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Social network services
Main article: Social network serviceSocial network services allow people to come together online around shared interests, hobbies or causes. For example, some sites provide meeting organization facilities for people who practice the same sports. Other services enable business networking (Ryze, XING and LinkedIn) and social event meetups (Meetup).
Some large wikis have effectively become social network services by encouraging user pages and portals.
Anyone can create their own social networking service using hosted offerings like Ning, grou.ps or rSitez or more flexible, installable software like Elgg, Jcow, BuddyPress, SocialEngine, Oxwall, phpFox, Status.net or Concursive's ConcourseConnect.
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Social guides
A social guide recommending places to visit or contains information about places in the real world such as coffee shops, restaurants and wifi hotspots, etc. One such application is wikitravel.
Social bookmarking
Main article: Social bookmarkingMain article: Enterprise bookmarkingSome web sites allow users to post their list of bookmarks or favorites websites for others to search and view them. These sites can also be used to meet others sharing common interests. Examples include digg, Delicious, StumbleUpon, reddit, and furl.
Enterprise bookmarking is a method of tagging and linking any information using an expanded set of tags to capture knowledge about data.[2] It collects and indexes these tags in a web-infrastructure server residing behind the firewall. Users can share knowledge tags with specified people or groups, shared only inside specific networks, typically within an organization. Examples of this software are Knowledge Plaza, Jumper 2.0, IBM Dogear, and Connectbeam.
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Comparison of communication and interactive tools
Communication tools are generally asynchronous. By contrast, interactive tools are generally synchronous, allowing users to communicate in real time (phone, net phone, video chat) or near-synchronous (IM, text chat).
Communication involve the content of talk, speech or writing, whereas interaction involves the interest users establish in one another as individuals. In other words, a communication tool may want to make access and searching of text both simple and powerful. An interactive tool may want to present as much of a user's expression, performance and presence as possible. The organization of texts and providing access to archived contributions differs from the facilitation of interpersonal interactions between contributors enough to warrant the distinction in media.[citation needed]
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Theory
Constructivist learning theorists such as Vygotsky, Leidner and Jarvenpaa have theorized that the process of expressing knowledge aids its creation and that conversations benefit the refinement of knowledge. Conversational knowledge management software fulfills this purpose because conversations, e.g. questions and answers, become the source of relevant knowledge in the organization.[14] Conversational technologies are also seen as tools to support both individual knowledge workers and work units.[15]
Many advocates of Social Software assume, and even actively argue, that users create actual communities. They have adopted the term "online communities" to describe the resulting social structures.
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09 Jul 11
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Criticism
[edit] Exponential generation of resource consuming negative externalities
When a person or business sends a message to a network of people this generates an exponential process that can consume considerable amounts of resources - most importantly human time. This can have a beneficial effect on those interested in the message, but can also consume time of people not interested in the message. It can also create in many a social obligation to look - albeit briefly - at the message - particularly when it is from someone you know or consider to be a friend.
When a message is completely unwanted and unsolicited, this is a form of information pollution and is often known as spam. When a message is from a network of friends, and wanted by some but not all, it generates negative externalities in that it consumes valuable resources (time).
Some examples : Bill sends an email or social message to 20 friends. Of these 2 are very interested, 8 become interested, the rest aren't interested but may read all or part of the message anyway, spending their time. Some of these 20 people will forward the message to their friends. The process repeats - resulting in an exponentially increasing consumption of time by those uninterested in the message (as well as an exponentially increasing consumption of time by people who are or become interested - which may distract them from other more productive tasks). Eventually, when the expected number of people forwarding a message drops below 1, the process dies out, but in the interim it may circulate widely - resulting in a potentially massive waste of resources. Much of the time wasted will be due to a sense of social obligation to at least scan or check on the title of the message.
[edit] Social networking in a work environment
Bill works for ACME company and sends out an email memo or network message to 20 coworkers. Some have to read the message (for example if Bill is their boss or a senior person in the hierarchy), others will just scan it - even if they are uninterested. Some may comment on it - sharing the response with multiple recipients, others may forward it to others. Some may not want to read the message, but may feel obligated to read and respond. The outgoing process of sharing or forwarding takes very little time, but may produce exponentially growing time demands on others. Over time, employees may find more of their time devoted to social networking demands at work - including scanning, reading, commenting upon, forwarding, and responding to messages. These social work-obligations may crowd out more productive activities resulting in longer hours with less efficiency.
In a sense, social networking at work is similar to a large ongoing group meeting. Sometimes excellent results occur, but other times major amounts of time are wasted. Sometimes output benefits from everyone's input and ongoing consultation, other times, individual work without constant obligation to check in and gain consensus may be more productive. The output of a "committee" is sometimes worse than that of an individual or small team.
[edit] Information overload and arbitrary filtering of communication
As information supply increases, the average time spent evaluating individual content has to decrease. Eventually, much communication is summarily ignored - based on very arbitrary and rapid heuristics that will filter out the information for example by category. Bad information crowds out the good - much the way SPAM often crowds out potentially useful unsolicited communications.
[edit] Downsides of ubiquitous social networking
[edit] Cyberbullying
Main article: Cyberbullying[edit] Groupthink and Conformity
Main article: GroupthinkMain article: Conformity[edit]
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28 Jun 11
Gregory WoodNice listing of various types of social media tools.
socialsoftware web2.0 social media socialmedia tools collaboration networking
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Social software encompasses a range of software systems that allow users to interact and share data. This computer-mediated communication has become very popular with social sites like MySpace and Facebook, media sites like Flickr and YouTube as well as commercial sites like Amazon.com and eBay. Many of these applications share characteristics like open APIs, service-oriented design and the ability to upload data and media. The terms Web 2.0 and (for large-business applications) Enterprise 2.0 are also used to describe this style of software.
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Bereti DóraSocial software encompasses a range of software systems that allow users to interact and share data. This computer-mediated communication has become very popular with social sites like MySpace and Facebook, media sites like Flickr and YouTube as well as commercial sites like Amazon.com and eBay.
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Trisha GaoSocial software encompasses a range of software systems that allow users to interact and share data. This computer-mediated communication has become very popular with social sites like MySpace and Facebook, media sites like Flickr and YouTube as well as commercial sites like Amazon.com and eBay.
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Social software encompasses a range of software systems that allow users to interact and share data. This computer-mediated communication has become very popular with social sites like MySpace and Facebook, media sites like Flickr and YouTube, and commercial sites like Amazon.com and eBay. Many of these applications share characteristics like open APIs, service oriented design, and the ability to upload data and media. The terms Web 2.0 and (for large-business applications) Enterprise 2.0 are also used to describe this style of software.
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Many advocates of using these tools believe (and actively argue or assume) that they create actual communities, and have adopted the term "online communities" to describe the resulting social structures.
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23 Oct 08
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29 Sep 08
Janos FodorSocial software encompasses a range of software systems that allow users to interact and share data
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07 Sep 08
Pieter de VriesSocial software encompasses a range of software systems that
allow users to interact and share data. This computer-mediated
communication has become very popular with social sites like MySpace and
Facebook, media sites like Flickr and YouTube, and c -
19 Aug 08
R. Richard HobbsSocial software encompasses a range of software systems that allow users to interact and share data.
blogs reference tools web2.0 software culture technology Wikipedia folksonomy tagging blogging collaboration social-networking social-software
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Social software may be better understood as a set of debates or design choices than any particular list of tools. Broadly conceived, there are many older media such as mailing lists and Usenet fora that qualify as "social". Most users of this term, however, restrict its meaning to more recent software genres such as blogs and wikis. Others suggest that the term social software is best used not to refer to a single type of software, but rather to the use of two or more modes of computer-mediated communication that result in "community formation".[5] In this view, people form online communities by combining one-to-one (e.g., email and instant messaging), one-to-many (Web pages and blogs), and many-to-many (wikis) communication modes.[6]. Some groups schedule real life meetings and so become physically "real" communities of people that share physical lives.
Common to most definitions of social software, is the observation that some types of software seem to facilitate a more egalitarian and meritocratic "bottom-up" community development, in which membership is voluntary, reputations are earned by winning the trust of other members, and the community's mission and governance are defined by the communities' members themselves[7].
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Social software (including Web 2.0 and Enterprise 2.0) is normally defined as a range of web-based software programs. The software allows users to interact and share data with other users. This computer-mediated communication has become very popular with social sites like MySpace and Facebook, media sites like Flickr and YouTube, and commercial sites like Amazon.com and eBay. Many of these applications share characteristics like open APIs, service oriented design, and the ability to upload data and media.
The more specific term collaborative software applies to cooperative information sharing systems, and is usually narrowly applied to the software that enables collaborative work functions. Distinctions among usage of the terms "social", "trusted", and "collaborative" are in the applications or uses, not the tools themselves, although there are some tools that are only rarely used for work collaboration.
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Others suggest that the term social software is best used not to refer to a single type of software, but rather to the use of two or more modes of computer-mediated communication that result in "community formation".[3] In this view, people form online communities by combining one-to-one
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Daniel CraigSocial Software entry in Wikipedia
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rendezvous, connect or collaborate
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create actual community
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cooperative work systems
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community formation
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egalitarian and meritocratic "bottom-up" community development,
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top-down" software, in which users' roles are determined by an external authority and circumscribed by rigidly conceived software mechanisms
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28 Mar 07
Roberto UEMThe result is mediawiki being used by community groups more often and those features being more developed, while users who don't embrace the social paradigm and prefer tikiwiki having more content control, less social users
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27 Mar 07
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Social software enables people to rendezvous, connect or collaborate through computer-mediated communication
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using these tools believe (and actively argue or assume) that these create actual community, and have adopted the term "online communities" to describe the social structures that they claim result.
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Social software may be better understood as a set of debates or design choices than any particular list of tools.
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Chris JoblingSocial software enables people to rendezvous, connect or collaborate through computer-mediated communication. Many advocates of using these tools believe (and actively argue or assume) that these create actual community, and have adopted the term "online
wikipedia article socialsoftware networking eg-153 eg-259 web.applications for:swansealearninglab
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QuickD
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Gary BurgeSocial software enables people to rendezvous, connect or collaborate through computer-mediated communication and to form online communities.
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Jim LeousBackground reference on Social Software
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