Twelve best practices for online customer communities | Enterprise Web 2.0 | Z... - The Diigo Meta page

• 07 Oct 09
  

  samuel bausson

  community managers socialmedia fonctions *blog

• 21 Jul 09
  

  Lianne Morgan

  customer communities best practices web2.0 communities community

• 

  Hutch Carpenter

  What can we learn from these success stories and a rapidly emerging set of business practices? Quite a bit as it turns out. I’ve taken as as many lessons learned as possible from the available outcomes of customer community efforts, as well as my hands-on experiences, and the synthesis forms the list that you see below.

  customer communities best practices

• 16 Mar 09
  

  Marc Buyens

  enterprise 2.0 communities

• 03 Mar 09
  

  Fabian Prieto
  • Web-based customer community
  • customer communities often sprout up on the initiative of passionate customers
• 11 Feb 09
  

  Johannes Baeck

  What then is the secret formula for building successful communities for your customers?

  community web2.0 bestpractice brand

• 05 Feb 09
  

  Lawrence Liu
• 01 Feb 09
  

  Miguel Membrado

  Very interesting article from Dion Hinchcliffe about new 2.0 customer communities. To read

  communities web2.0 enterprise2.0 entreprise2.0 communities2.0 crm community

• 04 Dec 08
  

  Theresaljm Maves

  communities

• 26 Nov 08
  

  Mike Nall

  Dion Hinchcliffe on leveraging the convergence of IT and the next generation of the Web.

  a1 platform

• 29 Sep 08
  

  Alex Todd

  web2.0 socialnetworks socialnetworking socialmedia tips bestpractices blog mycomments imported delicious

• 19 Sep 08
  

  Monica Rivero

  | Enterprise Web 2.0 | ZDNet.com

  socialNetworks

  • Web-based customer community
  • garnering an active community of users successfully is still more art than science at the moment
  • 28 more annotations...
  • • Best Practices for Online Customer Communities
    • good relationship with at least a few key leaders
    • truly free rein to serve itself
    • ecommending competitor’s products
    • venting zone for customer’s complaints
    • thrive through open conversation
    • social architecture of your customer community and not the technology,
    • Active community management is essential.
    • Measuring success
    • Unique visitors
    • often cited community metric
    • visitor count or community size.
    • traditional Web analytics
    • communities come in many forms
    • motivations, expectations, participation styles, conversational modes, and desired user experience
    • atest “unofficial” news is exchanged
    • non-hierarchical contact
    • co-development of ideas and outcomes.
    • Deep involvemen
    • oint communities
    • grow linearly
    • different model such as a social network instead of discussion forums (or vice versa.)
    • organic growth models
    • giving up some control of the community to the community itself is the surest
    • allowing like-minded individuals to self-organize into sub-groups,
    • mposing artificial rules that are counter to natural social inclinations
    • prevent natural communities
    • community fatigue
• 15 Sep 08
  

  Mike Parks

  communities portals

• 05 Sep 08
  

  Chuck Brands
• 18 Aug 08
  

  Richard Fahey

  communities community web2.0 best practice e2.0 collaboration

• 07 Aug 08
  

  Howard Rheingold

  What then is the secret formula for building successful communities for your customers? Certainly there are well known success stories to examine for clues.

  online_community

• 05 Aug 08
  

  russdev

  to-read company social networks communities. toread

• 

  Peter Efland

  Very interesting article from expert Dion Hinchcliffe on Online Customer Communities, including cases stories and examples.

  web2.0 community socialmedia FOC08

• 04 Aug 08
  

  Emanuele Quintarelli

  zdnet.com web2.0 community online communities enterprise 2.0 dion hinchcliffe best practices 2008 customer communities

• 31 Jul 08
  

  Xavier Bartholome

  customer communities enterprise2.0

• 30 Jul 08
  

  tweetmarks

• 29 Jul 08
  

  Paul Sweeney

  some great comments on the difference between a web based community and a customer community.

  socialcrm web2.0 community

• 28 Jul 08
  

  Lynne Jones

  Dion Hinchcliffe summarises the above. Encourages comments

  web2.0 enterprise2.0 social bestpractices socialnetworking techniques casestudies

• 

  Workcolab .
• 26 Jul 08
  

  Mike Fruchter

  zdnet.com

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