Twelve best practices for online customer communities | Enterprise Web 2.0 | Z... - The Diigo Meta page

• 10 May 10
  

  Giorgio Bertini

  Dion Hinchcliffe on leveraging the convergence of IT and the next generation of the Web.

  blogs Hinchcliffe Web 2.0 ZDNet learning change

• 30 Mar 10
  

  I_am Sam

  community socialnetworks web2.0 socialmedia socialnetworking communities enterprise2.0 marketing

• 21 Feb 10
  

  Cy Col
• 11 Nov 09
  

  dekayd

  socialnetworking practices enterprise2.0 collaboration bestpractices business communitymanagement

• 19 Oct 09
  

  Joitske Hulsebosch

  online_communities

• 07 Oct 09
  

  samuel bausson

  community managers socialmedia fonctions *blog

• 21 Jul 09
  

  Lianne Morgan

  customer communities best practices web2.0 communities community

• 

  Hutch Carpenter

  What can we learn from these success stories and a rapidly emerging set of business practices? Quite a bit as it turns out. I’ve taken as as many lessons learned as possible from the available outcomes of customer community efforts, as well as my hands-on experiences, and the synthesis forms the list that you see below.

  customer communities best practices

• 30 Jun 09
  

  Cornelius Albert

  community socialmedia

• 29 Jun 09
  

  Sonya Mills

  communitymanager reading

• 11 Apr 09
  

  Liz Ixer

  community web2.0 socialnetworking

• 03 Mar 09
  

  Fabian Prieto
  • Web-based customer community
  • customer communities often sprout up on the initiative of passionate customers
• 24 Feb 09
  

  dan franc

  Dion Hinchcliffe on leveraging the convergence of IT and the next generation of the Web.

  communities delicious

• 12 Feb 09
  

  Oscar Berg

  CustomerCommunities

• 05 Feb 09
  

  Lawrence Liu
• 01 Feb 09
  

  Miguel Membrado

  Very interesting article from Dion Hinchcliffe about new 2.0 customer communities. To read

  communities web2.0 enterprise2.0 entreprise2.0 communities2.0 crm community

• 29 Jan 09
  

  social web20 delicious

• 27 Jan 09
  

  ambernaslund

  Great list of best practices for community management

  socialmedia smresources community socialnetworks web2.0

• 15 Jan 09
  

  BestPractices

• 

  Francois Lamotte

  marketing collaboration socialmedia socialnetwork enterprise2.0 management socialnetworking community social business web2.0 socialnetworks customer communities casestudies practices tips

• 13 Jan 09
  

  Stephen Turner

  Interesting and useful list about how to maintain online communities.

  business web2.0 online web list social article

• 04 Dec 08
  

  Theresaljm Maves

  communities

• 26 Nov 08
  

  midmarketplace_

  Dion Hinchcliffe on leveraging the convergence of IT and the next generation of the Web.

  a1 platform

• 

  Mike Nall

  Dion Hinchcliffe on leveraging the convergence of IT and the next generation of the Web.

  a1 platform

• 01 Nov 08
  

  Aden Davies

  community businessnetwork Diigo

• 28 Oct 08
  

  frederic simonet

  Needs | Not a technology problem | Active community management | Measuring | Communities are closely related yet very different creatures | A new marketing channel | Integrated business | Identity of community | Mutual ownership and control | Imposing art

  marketing_2.0 YOURWEBSITE

• 

  Needs | Not a technology problem | Active community management | Measuring | Communities are closely related yet very different creatures | A new marketing channel | Integrated business | Identity of community | Mutual ownership and control | Imposing art

  marketing_2.0 YOURWEBSITE

• 16 Oct 08
  

  Darren Sharp

  web2.0 community

• 29 Sep 08
  

  Alex Todd

  web2.0 socialnetworks socialnetworking socialmedia tips bestpractices blog mycomments ImportedMay2011

• 27 Sep 08
  

  Lindsay Wallace

  marketing web2.0

• 19 Sep 08
  

  Monica Rivero

  | Enterprise Web 2.0 | ZDNet.com

  socialNetworks

  • Web-based customer community
  • garnering an active community of users successfully is still more art than science at the moment
  • Best Practices for Online Customer Communities
  • good relationship with at least a few key leaders
  • truly free rein to serve itself
  • ecommending competitor’s products
  • venting zone for customer’s complaints
  • thrive through open conversation
  • social architecture of your customer community and not the technology,
  • Active community management is essential.
  • Measuring success
  • Unique visitors
  • often cited community metric
  • visitor count or community size.
  • traditional Web analytics
  • communities come in many forms
  • motivations, expectations, participation styles, conversational modes, and desired user experience
  • atest “unofficial” news is exchanged
  • non-hierarchical contact
  • co-development of ideas and outcomes.
  • Deep involvemen
  • oint communities
  • grow linearly
  • different model such as a social network instead of discussion forums (or vice versa.)
  • organic growth models
  • giving up some control of the community to the community itself is the surest
  • allowing like-minded individuals to self-organize into sub-groups,
  • mposing artificial rules that are counter to natural social inclinations
  • prevent natural communities
  • community fatigue

  28 more annotations...

• 16 Sep 08
  

  fabioballor

  knowledge social_network community web2.0 socialmedia socialnetworking communities enterprise2.0 socialnetworks

• 15 Sep 08
  

  Mike Parks

  communities portals

• 08 Sep 08
  

  Wilfred Rubens

  What can we learn from these success stories and a rapidly emerging set of business practices? Quite a bit as it turns out. I’ve taken as as many lessons learned as possible from the available outcomes of customer community efforts, as well as my hands-on

  community collaboration corporate_learning

• 05 Sep 08
  
• 18 Aug 08
  

  Richard Fahey

  communities community web2.0 best practice e2.0 collaboration

• 12 Aug 08
  

  Grace Rodriguez

  web2.0 socialmedia tips marketing guide

• 11 Aug 08
  

  Danica Radovanovic

  tips socialnetworks socialnetwork social online marketing management community socialnetworking socialmedia web2.0

• 07 Aug 08
  

  Howard Rheingold

  What then is the secret formula for building successful communities for your customers? Certainly there are well known success stories to examine for clues.

  online_community

• 05 Aug 08
  

  russdev

  to-read company social networks communities. toread

• 

  Peter Efland

  Very interesting article from expert Dion Hinchcliffe on Online Customer Communities, including cases stories and examples.

  web2.0 community socialmedia FOC08

• 04 Aug 08
  

  Emanuele Quintarelli

  zdnet.com web2.0 community online communities enterprise 2.0 dion hinchcliffe best practices 2008 customer communities

• 31 Jul 08
  

  Xavier Bartholome

  customer communities enterprise 2.0

• 30 Jul 08
  

  tweetmarks

• 29 Jul 08
  

  Jipsa de Groot

  One of the more significant Web 2.0 trends in business this year has been the advent of the Web-based customer community, where groups of like-minded individuals focus around a brand or a set of product and services come together and interact online.

  community communities social_networks delicious_20091226

• 

  Paul Sweeney

  Differences between Web Community and Customer Community, and Factors for Success

  web2.0 socialnetworking customer crm2.0 socialcrm

• 28 Jul 08
  

  Lynne Jones

  Dion Hinchcliffe summarises the above. Encourages comments

  web2.0 enterprise2.0 social bestpractices socialnetworking techniques casestudies

• 

  michelemmartin

  bestpractices socialnetworking communities collaboration blogthis enterprise2.0

• 

  David Price

  communities community enterprise2.0 Web2.0 bestpractices

• 

  Workcolab .
• 

  Helen Trim

  dionhinchclifee onlinecommunities success csf marketing dell bestpractices

• 27 Jul 08
  

  Romuald Restout

  Self-explanatory title

  communities socialnetworks community enterprise2.0 marketing

• 26 Jul 08
  

  Marcel de Ruiter

  enterprise2.0 communities bestpractices socialnetworks

• 

  Heather MacFadyen

  community

• 

  Mike Fruchter

  zdnet.com

• 

  Jon Leirdal

  Interesting

  enterprise2.0 communities bestpractices socialnetworks for:edaleng imported

Would you like to comment?

Join Diigo for a free account, or sign in if you are already a member.