It's critical to have at least one person on your team who is a "power user" because, in the words of a wise IT leader I interviewed, "business groups who have somebody on their team who is an IT expert do much better with IT (in terms of leveraging technology to meet their needs) than those who do not."
This lack of competence and confidence means that you are letting technology manage you rather than the other way around.
This isn't about "doing IT's job for them" — it's about giving your people the capability to discover value-added opportunities and develop "visual" requirements to facilitate productive communication with IT.
"safe haven network where users feel free to try anything within the bounds of the innovation rules without fearing harm to the network or disrupting core business.
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