The Rise of the Chief Performance Officer - The Diigo Meta page

• 19 May 09
  

  Bertrand Duperrin

  A few weeks ago Obama nominated Jeffrey Zients, another consultant and Washington business executive, for the role. I don't know Zients, but I think the Chief Performance Officer role has a lot of potential, and it's a new wrinkle for something like this to appear first in the federal government.

  Chiefperformanceofficer performance alignment businessprocess technology knowledgeworkers

  • Some of the participants pointed out that if you're going to be merging things, you might as well go a bit further. They noted, for example, that if you want to align knowledge and learning with work, you need to know something about business processes and how to improve them. And if you're going to align processes with the content needed to perform them effectively, you need to know something about the technology that would deliver the content in accordance with job tasks.
  • The danger, of course, is that a broad business improvement organization would have such breadth that it would lose focus, or that no individual business improver could master the broad array of tools offered. It will be interesting to see how organizations resolve this tradeoff of capability and focus.

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