Knowledge Process Outsourcing - The Diigo Meta page

• 16 Jul 08
  

  Luis Alberola

  kpo enterprise2.0 knowledge economy

• 18 May 08
  

  Bertrand Duperrin

  KPO is a new phenomenon that is picking pace in India. It is "Knowledge Process Outsourcing". In simple words it is the upward shift of BPO in the value chain. Old BPO companies that used to provide basic backend or customer care support are moving up this value chain.\n"Unlike conventional BPO where the focus is on process expertise, in KPO, the focus is on knowledge expertise."

  KPO outsourcing knowledge knowledgeeconomy knowledgeworkers india

  • Knowledge Process Outsourcing (KPO) is where outsourcers do high-end “knowledge-based” work rather than doing mere backend processing
  • "KPO is the next step in the outsourcing pyramid

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