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"Free comic characters and scenes you can use to develop great product designs."
before jumping right into solving a problem, we should step back and invest time and effort to improve our understanding of it
The problem statement should not address more than one problem.
The problem statement should not assign a cause.
The problem statement should not assign blame.
The problem statement should not offer a solution.
A simple and effective method of defining a problem is a series of questions using the five W’s and one H approach (5W1H: who, what, where, when, why, how).
Who - Who does the problem affect? Specific groups, organizations, customers, etc.
What - What are the boundaries of the problem, e.g. organizational, work flow, geographic, customer, segments, etc. - What is the issue? - What is the impact of the issue? - What impact is the issue causing? - What will happen when it is fixed? - What would happen if we didn’t solve the problem?
When - When does the issue occur? - When does it need to be fixed?
Where - Where is the issue occurring? Only in certain locations, processes, products, etc.
Why - Why is it important that we fix the problem? - What impact does it have on the business or customer? - What impact does it have on all stakeholders, e.g. employees, suppliers, customers, shareholders, etc.
How - How many parts are involved? How are you going to solve the problem? Using what method or techniques?
Stormboard incredible tool for brainstorming & organizing research http://t.co/jgGBr6uBnu via @joycevalenza #edtech #elearning #EdTECHAU
7 UXperts Share Most Annoying Usability Mistakes
Things Every #Designer Needs to Know about #CSS > http://t.co/GAQJRiXlMH #dev #webdev CSS3 #HTML5 #SASS #code http://t.co/KYINU0FLfG
Improving Your UX Process – Five Strategies for Making Order Out of Chaos
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