"Yesterday morning I spent an enlightening hour hosting Ruth Ellison in our Campfire chatroom for a session on Customer Journey Mapping. It was one of the most popular sessions that I’ve run to date, and Ruth’s form was fantastic. The questions came thick and fast but she didn’t let it phase her!"
So happy to bring @Dyslexie_Font to Pocket! See it in action in our latest iOS update: https://t.co/HtvENn1ayv https://t.co/uLszIcbdfe
anything below 68 is below average
Items 4 and 10 provide the learnability dimension
Sample size and reliability are unrelated, so SUS can be used on very small sample sizes (as few as two users) and still generate reliable results. However, small sample sizes generate imprecise estimates of the unknown user-population SUS score. You should compute a confidence interval around your sample SUS score to understand the variability in your estimate.
SUS can be used outside of a usability test for benchmarking, however, the results won't shed much light on why users are responding the way they are.
Empathy based research: A Walk in the Park https://t.co/rvyUMgA3ni
Users will often struggle to learn a suite of related products because of major differences in how they look and operate.
There’s a sense of urgency; we often meet with some internal resistance;
All 178 images from @tsharon’s new book, Validating Product Ideas Through Lean User Research, are avail. via Flickr: https://t.co/i0UIcXKc9q
"Storytelling in its many forms, not just improv, can be an incredibly powerful tool for gaining new perspectives and creating shared understanding. Storytelling with empathy can be especially valuable in business because, when you’re in tune with others’ needs, you can better serve them as customers, be a better leader, and design better products and services."
Product design — How we make complex tasks feel simple https://t.co/OD4JMeoRbO