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Vernon Fowler

Vernon Fowler's Public Library

about 4 hours ago

"Recently Meld Studios partnered with the State Library of Victoria to help envision a way it might do things differently (and better) in the future. "
@ChrisO_Connor you know I did; a million percent relevant! They said live prototyping was terrifying but so valuable

  • Our door was always open. We set up multiple channels for Library staff to give feedback throughout the process and after key milestones in the project. They were a mix of informal and formal, public and intimate forums. We also organised meetings, drop-in sessions, and put up visual maps that told the story of the Library’s services today.
  • By taking the time to listen and respond to feedback, some Library staff went from “No, we aren’t going to do that.” to “Actually, that idea could work if…” and “it would be better because”. Some staff shifted from being anxious about the change to actively engaging with us and shaping the change.
  • All of this meant working with Library staff every step of the way.
Aug 22, 16

What do libraries call users, and what do library users think of themselves in relation to libraries? Do library users think of themselves as library “patrons?” In American…

  • Did you know that library users actually preferred to be called “member” rather than “patron”, “customer,” or “user?” According to a recent survey, that is the case.
  • more than half preferred the term “member.”
  • “friends of the library.”

3 more annotations...

Aug 22, 16

"What is A11y Buzz? It’s a new way to discover and share accessibility news and conversations. Register today for a more personalized experience!"

Aug 18, 16

Subtopics Discrimination Health Benefits/COBRA Last Paycheck Plant Closings & Layoffs Severance Pay Unemployment Insurance

  • to provide at least 60 calendar days advance written notice of a plant closing and mass layoff affecting 50 or more employees at a single site of employment
  • exceptions to the requirements when layoffs occur due to unforeseeable business circumstances
  • Employees entitled to notice under WARN include managers and supervisors, as well as hourly and salaried workers.

1 more annotation...

Aug 18, 16

In marketing today, content is king. Here's how to do it right:

Aug 17, 16

Who are you? We've done some research... #UX #userresearch

  • Fieldwork fundamentals


    Steve Portigal

  • Insights and interviews: Setting the stage for great design


    Michelle Berryman

  • Analysing research and identifying patterns


    Dan Szuc

11 more annotations...

Aug 14, 16

"Easily integrate LiveChat with third party integrations."
Google Tag Manager, Google Analytics, others and more via Zapier.

Aug 14, 16

Interesting article re: User Researchers need to revamp their skills -

  • User researchers in software organizations are beginning to fail because their impact on products is diminishing
  • user researchers should identify opportunities worthy of A/B testing
  • user researchers should be process enablers rather than ship blockers.
Aug 14, 16

Great new Stormboard feature. Assign ideas to people with due dates. It’s time to turn your ideas into action!

Aug 14, 16

...interesting high-value UX uses for analytics. We’ll cover 3 in this article:

1. Issue indication: Notifying the team of potential problems reaching goals
2. Investigation: Identifying potential causes of issues
3. Triangulation: Adding data to supplement qualitative research

  • The biggest issue with analytics is that it can very quickly become a distracting black hole of “interesting” data without any actionable insight.
  • Probably the worst thing you can do is teach someone how to use an analytics system and hope she will get you some interesting findings.
  • focusing on the tool instead of the work that it is intended to support

15 more annotations...

  • What do you mean by Auto Accessibility?
  • ways to help technology that supports impairments, like screen readers, either ignore or better understand the Font Awesome icons you're using
  • For icons that have semantic or interactive meaning, this means you'll need to provide a proper text alternative to be used.

4 more annotations...

Aug 11, 16

3 building blocks of successful teams that allow you to accumulate small wins
1. adapt all the time - build in a system of change
- be flexible
- be open-minded
- let the best ideas win
2. empower children / "subordinates"
- plan their own goals
- succeed and fail on their own terms
3. tell your story
- focus more on positive moments, what we did/do well; less on what we do poorly
- how you overcame the negative moments

  • practices which encourage flexibility, bottom-up idea flow, constant feedback and accountability
Aug 11, 16

Setting up Font Awesome can be as simple as adding two lines of code to your website, or you can be a pro and customize the LESS yourself! Font Awesome even plays nicely with Bootstrap 3!

  • Super-simple upgrades


    Since each site gets a unique embed code, you can easily upgrade to the latest version of Font Awesome, all without pushing any code. Easy peasy.

  • straight after a direct quote
  • at the end of the sentence where a source has contributed, but was not a direct quote
  • already mentioned the author’s name in the sentence, you only need to insert the date immediately after their surname

2 more annotations...

  • The Attitudinal vs. Behavioral Dimension


    This distinction can be summed up by contrasting "what people say" versus "what people do" (very often the two are quite different). The purpose of attitudinal research is usually to understand or measure people's stated beliefs, which is why attitudinal research is used heavily in marketing departments.

  • qualitative methods are much better suited for answering questions about why or how to fix a problem, whereas quantitative methods do a much better job answering how many and how much types of questions

  • modify a theme directly and it is updated, then your modifications may be lost
  • using a child theme you will ensure that your modifications are preserved
    • need to create: 

      • The child theme directory 
      • style.css 
      • functions.php

11 more annotations...

Aug 04, 16

" is a large list of commands you can use on your iOS and macOS Devices. We're still working to improve the site and add more commands to the list.

Follow us on Twitter @hey_siri_io to stay tuned."

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