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Joseph Thornley

Joseph Thornley's Public Library

  • Last year, brands received almost 22 million questions on Facebook and Twitter, according to social-marketing measurement firm Socialbakers. Most are responding: According to the firm’s analysis, roughly three-quarters of the questions posted on Facebook got a reply. At an average rate of nearly 27 hours per post, however, those responses are slower than most consumers would like.
  • Earlier this month, Facebook announced both a private messaging option for brand pages as well as a “responsiveness rating.”
  • Companies that are quick to get back to their customers can now sport a green badge on their pages, just below their profile pictures, that identify them as “very responsive.”

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  • Research published this month in the academic journal Proceedings of the National Academy of Sciences found that search engine results could have a powerful effect on how people vote. It determined that if search rankings were manipulated to allow a preferred candidate to dominate the top results, it could shift voting preferences of undecided voters by at least 20 per cent

  • Proposed rules would force Uber drivers to get a regional “auxiliary taxi” licence, have commercial insurance, a GPS and a closed-circuit monitoring system

@TimDuffy A la, Midnight Cowboy?

  • “We’re working on putting a business case together,” he said. “We’re doing it with our partners and we’ve got another year or so until we’re in the decision window on things like that. But at the moment, with a lower Canadian dollar and great partnerships, we’re optimistic.”


  • Paterson stressed that GM likes to “build where they sell” and of the 140 countries GM currently sells to, Canada is fifth on the list. For the month of June, sales of Chevrolet, Buick, GMC and Cadillac models were all up.


  • By having people retire, we were able to do it without having to do any layoffs,” he said.
Jul 20, 15

A new white paper on how trend detection allows companies to detect a surge of popularity in Tweets, making it easier to pick up on crises, disasters or other unexpected events.

  • you can now select which friends and Pages you would like to see at the top of your News Feed.
  • you can now see a list of the top people, Pages and groups that you’ve seen in your News Feed over the past week, and choose to unfollow any friend, Page or group if you don’t want to see their updates. You can also see who you’ve unfollowed in the past and choose to re-follow them at any time
  • To get to News Feed Preferences, tap More in the bottom right hand corner of your mobile app. News Feed Preferences are located under Settings. You can come back at any time to update your choices.


  • Starting today, advertisers can access key insights about the people they reach with ad campaigns and through tailored audiences.
  • allow marketers to pinpoint and target new audiences on Twitter while keeping user information private
  • information about user demographics, interests, purchasing behavior

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  • Ownership can affect coverage.
  • Concentration isn’t desirable, but, as Paul Knox, associate professor at the Ryerson University School of Journalism said: “How do you have a remedy that doesn’t constitute an assault on freedom of expression?
  • does newspaper and broadcast ownership matter as much when online alternatives like, The Tyee and Canadaland are proliferating?

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  • “A quarter-of-a-million people or more don’t have a family doctor.”


    The pair called for more team-based care in the province’s small and rural communities, where nurse practitioners and other health-care workers could take some of the burden off family doctors.

  • Kamloops-North Thompson MLA and Minister of Health Terry Lake said he agrees with the NDP that a team-based approach works, but said it’s not an across-the-board solution.


    “Ontario has done a lot of work in these family health centres and, what they’ve done in Ontario is, they’ve actually put a bit of a hold on it because what they were seeing is the costs were rising substantially while the number of patients being seen was going down,” he said.


    Lake said B.C. prefers to use the team model for mental-health and substance-abuse treatment, as well as for care for lower-income patients.


  • Attention Metrolinx representatives: your attendance is requested in Newmarket. 


  • Specifically, council wants to hear the business case surrounding the planned two-way, all-day rail service expansion along the Barrie GO line — including the anticipated 15-minute two-way, all-day service between Toronto and Aurora — and the implications on Newmarket road crossings. Future plans for the Tannery Mall hub, level crossing upgrades, grade separated crossings, train whistling and noise reduction, a potential new station on Mulock Drive, improvements to the Water Street crossing and the potential widening of the Main Street bridge would also be discussed.

  • Patni also confirmed a Blueline driver caught on YouTube arguing with a bylaw officer has been charged with acting discourteously in front of a customer.


  • WARNING: Video below contains extremely coarse and offensive language

  • “We’re working with the tools we currently have,” acting deputy city manager Susan Jones told the committee.

    It’s up to the province to stiffen the rules or give municipalities the ability to impound illegal taxis, as happens in Quebec, she added.

  • More must be done, said Gloucester-South Nepean Coun. Michael Qaqish.

    “We need to step up the enforcement and make sure the playing field is level,” he said.

  • The key principles to guide the review, which committee chair Diane Deans reiterated several times during the meeting, are public safety, accessibility and consumer protection.

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  • UberEats launches in downtown Toronto, where customers can use the ride-hailing app to order up meals chosen from featured restaurants between 11 a.m. and 2 p.m. on weekdays.
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