That’s how we think of it. If we can get out of the way, our guests can create more memories.
It also allows Disney to optimize employees. The goal was to create a system that would essentially replace the time spent fiddling with payments and tickets for moments of personal interactions with visitors.
“move past transactions, into an interactive space, where they can personalize the experience,”
In fact, it’s called the paradox of choice: You make people happier not by giving them more options but by stripping away as many as you can
via Bo Adams - "n thinking about what we’ll need from our future leaders, executives have come to realize that the ability to innovate will be one of the foremost qualities–that is, the ability to quickly identify solutions for problems, many of which don’t even exist yet."
From fastcodesign - The country's strongest innovators embrace creativity, play, and collaboration -- values that also inform their physical spaces.
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