In spite of a credit card breach a few months back, execs with Neiman Marcus are pleased at the pace with which the company is growing, especially in the online arena.
In a keynote address last week at the two-day Oracle Industry Connect conference in Boston, Karen Katz, president and chief executive officer of Neiman Marcus Group Ltd. LLC, said the $5 billion retailer is in the midst of its largest-ever capital project, overhauling its merchandising system using Oracle.
"It is big, scary and risky, and the only path we could have taken," said Katz.
In addition, the company is making more tech enhancements to its 41 stores, including working further on its new app, which allows sales associates to chat with customers, send them product collages and make merchandise suggestions.
The article discusses the highlights of the Oracle Industry Connect, a two-day conference held in Boston, Massachusetts on March 25-26, 2014 which was attended by around 240 retail executives who shared system implementation case histories in omnichannel selling. The keynote address was delivered by Karen Katz, president and CEO of Neiman Marcus Group Ltd. LLC, while Kohl's Corp. SVP of information technology Richard Mozack talked about the retailer's modernization of its enterprise systems.
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In this exclusive interview, Janet Schalk, EVP and CIO of Kohl's, shares insights into the retailer's latest technology implementations related to an overall omnichannel focus.
We've made many foundational investments over the last couple of years and will continue to do so this year so that if she's shopping from home, her cart stays with her across any channel.
Kohl's CIO Janet Schalk: "We also offer our omni-channel wallet, our mobile wallet, which makes shopping at the store much easier. The customer does not have to fumble for all the pieces of paper - Do I have Kohl's cash? Do I have a reward? Do I have a 30% off? Customers can simply store these things in their phone wallet."
Technology is an essential ingredient to the success of John Lewis, and the retailer is ploughing £100m into IT initiatives in 2015
Internet Retailer - "The Oracle Retail solution gives us a blueprint of where the assortment is going to lead us," said Robert Kim, vice president, Planning and Allocation, Forever 21. "Seeing the past performance by segment and looking at color penetration and fashion attributes is in itself a giant step forward, and the data can be sliced and diced in a way that is meaningful for our merchants. Oracle took a very complicated model and made it user-friendly. We expect to gain more insight and deliver an even better product assortment for our customers as we expand our use of the Oracle Retail solution."
Fast fashion retailer Forever 21 is using Oracle Retail Merchandise Planning and Optimization solutions to better predict demand and align assortments to customer preferences and expectations.
Forever 21, which now ranks as the fifth largest specialty retailer in the United States, is taking advantage of Oracle’s advanced optimization technology and using Oracle Retail Merchandise Planning and Optimization solutions to help predict demand and align its assortments to meet the expectations and demands of its customers.
Fashion retailer Forever 21 has teamed up with Oracle Retail to help predict what consumers will want to purchase. Forever 21 will now use Oracle's merchandise planning and optimization solutions in 600 new stores in order to better prepare associates for consumers' wants and needs.
The retailer is betting its loyalty program, which features a mobile wallet inside the Kohl’s app, will provide a key competitive advantage for this holiday season and beyond, and help make up for a bleak third quarter.
Good Morning. Kohl's Corp. views the digital wallet as much more than a payments system. The retailer is betting that its loyalty program, which features a mobile, digital wallet inside the Kohl's app, will provide a key competitive advantage for this holiday season and beyond, and help make up for a bleak third quarter. A pilot program across 300 stores in 2013 and 2014 produced about 10 million enrollees in the loyalty program, CIO Janet Schalk told CIO Journal's Steven Norton. Since launching nationwide in early October, that number has doubled to 20 million.
Most technology payments providers solely focus on payments, says Ratnakar Lavu, Kohl's EVP for digital technology. While he doesn't deny the importance of payments, he says "there's really no one who's doing something related to offers or rewards."
Kohl's has redesigned its website and mobile apps, implemented Oracle Corp. systems to handle inventory and pricing, and is testing a new point-of-sale system. It also has rolled out "buy online, pick up in store" options at some stores, and is shipping products from about 800 locations. Eventually, Kohl's may look to integrate its loyalty program with its payments systems. The company has built systems that will take different kinds of payments and integrate with other mobile wallets in the marketplace.
Kohl’s and John Lewis are focusing on creating smarter stores with the help of Oracle Retail. Kohl’s has implemented Oracle solutions throughout its 1,100 stores.
Kohl's has overhauled its core merchandising, inventory, and pricing operations with a new retail merchandise operations management solution from Oracle. The platform will allow the department store retailer to gain one view of its inventory to better serve customers across channels, and to simplify its business user experience.
Much of this year's NRF expo focused on the growing potential of the Internet of Things, with technology providers finding their solutions are now much more than simple shiny objects.
The National Retail Federation Conference and Expo, which took place in New York this week, is an annual opportunity for retailers to tap into the latest technologies for improving everything from customer analysis to inventory management...
The conference also served as an industry coming-out party for several companies. First, Oracle's acquisition of the MICROS Systems solutions for hospitality and retail, which will Oracle Retail's functionality to include applications for brand compliance management, loss prevention, order management, order brokering, and workforce management, helping customers realize a more extensive — and more profitable — "commerce anywhere" business model.
Oracle Retail 14.1, which the company showed off at the National Retail Federation conference, allows “omnichannel” commerce, by which retailers offer a seamless shopping experience across mobile devices, online, and stores.
As retailers manage an increasingly complex array of customer segments and channels, success hinges on simplifying and optimizing mission-critical operations
As today’s retail world becomes more complex, the calm at the center of this storm is a return to retailing basics: laying down an IT foundation that automates a number of critical business processes, so that retailers can deliver to both consumers and associates the services they need, when and how they need them.