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  • Before I start the first task with a test participant, I explain the think-aloud protocol, then ask him to count the windows in his house while thinking aloud. I tell him, “I’m not really interested in how many windows you have, but I am interested in how you go about doing this task.” Some users will sit quietly, then say, “12.” I then point out that I have learned nothing about how they arrived at that answer. I ask them to try again, but this time, to work harder at thinking aloud. They try again, “Okay, in my kitchen, I have one over the sink, in the living room there are three, the den has one behind the couch….” At that point, I stop them. “Okay. Now I have some insight into how you’re solving the problem: you imagine yourself inside your house, then mentally go from room to room counting the windows, starting with the kitchen.” Usually that makes the proverbial light bulb go on, and participants say something like, “Oh, I see, you want me to think out loud.”


  • What will I do as a Regular Volunteer?


    Regular Volunteers come at least once per week and receive training from our experienced staff and other trained team members. We will provide you with all the tools you need, but you are also welcome to bring your own. Join our team and meet new people, learn new skills, and give back to the community by volunteering to build new homes for low income families. You will work alongside our wonderful AmeriCorps team and the multitude of Habitat’s day volunteers.


    If you are interested in becoming a Regular Volunteer, please contact one of our Volunteer Coordinators at or (415) 625-1029.

    • 6. For the Leaders

      Trusted leaders are sorely needed. Leaders should be able to:

      • Ask the hard questions to build and protect the company.  
      • Listen and consider others' ideas with an open mind.  
      • Focus on issues and solutions rather than personalities.  
      • Set the example, by being responsible and accountable.

  • Here are 40 relationship questions to ask to help your intimate relationship evolve and learn more about each other:
  • What should I never say to you, even in anger or frustration?
  • What is going to really set you off?

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    • The relationships are mutually beneficial
    • When you bring the best of who you are into the relationship; the best includes core elements like integrity, tolerance, honesty, and trustworthiness
    • When you want the best for the other person
    • When the relationship is more important than any single outcome
    • When you invest time, communication, commitment, and authenticity
    • When you show genuine care, concern, and compassion
    • When you operate with appreciation, politeness, and inclusion
    • When you give more than you take, while still keeping your interests in view
    • When you help others achieve their aspirations, dreams, goals, or personal best
    • When you respect where others are coming from - knowledge, experience, state of mind, values, beliefs, needs

    • Know what matters to the people you lead
    • Have dialogues without personal agendas or assumed answers
    • Express heartfelt, specific gratitude
    • Stay well-intentioned and other-focused
    • Be forthcoming about your objectives, purpose, or goal
    • Align your actions with your words
    • Operate with thoughtful transparency
    • Stay grounded in best-of-self behaviors
    • Paint word-pictures to make something seeable, doable, and purposeful
    • Be about the right action, not the action that's right for you
    • Speak about what you're for, not against
    • Be open to all methods of communication
    • Offer feedback as opinion, not fact
    • Listen to learn
    • Be the message, not the messenger, for respect, integrity, and compassion

    • Do I place trust in my employees as a prerequisite to earning theirs?
    • What are my organization/profession’s shared values and culture?
    • Have these values been articulated within the organization to the point they are internalized and go without saying?
    • How much do I know about my employees and their families and how well do they know me?
    • What experiences can I offer to increase cooperation and familiarity in ways that are appropriate and rewarding?
    • And last but certainly not least, does my personal competence inspire trust in my subordinates?

  • 2. What does meaningful support look like in this relationship?
  • 3. What does a successful relationship look like?
  • 4.  What boundaries need to be in place for this relationship to feel safe?

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  • Students at local high schools and colleges, UC employees, and others, can take UC Berkeley courses through UC Berkeley Extension's Concurrent Enrollment  program. This program allows you, for a fee, to participate fully in  the Berkeley class, have homework and exams graded, and receive an  official course grade.
  • Summer Session is open to Berkeley students and others without distinction, so there is no Concurrent Enrollment during the Summer.
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