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Elizabeth Hubbell

Elizabeth Hubbell's Public Library

  • In the higher education context, emotional intelligence involves being a receptive and empathic listener, controlling angry feelings, radiating optimism, modeling calm behavior in difficult situations, defusing volatile encounters, being inclusive, building relationships, bringing disparate groups together, and generating social capital (a culture of trust and reciprocity)
  • Presidents who have a problem in consistently employing emotional intelligence and maturity tend to exhibit poor management skills and sketchy ethics. They have trouble motivating constituents to work together toward a common goal, and they are easily distracted from institutional priorities. The lack of emotional intelligence may present itself in many ways, leading some presidents to be seen as dictatorial, uncommunicative, abusive, adversarial, arrogant, condescending, inattentive, or socially inept.

  • In a panic, they rush to appoint a search committee and hire a search firm.
  • critical assessments of the institution’s mission, the appropriate job description for the next leader, how the search committee will be constituted, and how important constituencies will be allowed to partici-pate in the overall selection process
  • When a vacancy occurs, the first important step is to decide where you want the university to be in five or ten years.

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