Skip to main content

Vicki Davis's Library tagged clicksmart   View Popular, Search in Google

20 Aug 10

If you're using Windows 7, this is a great list. If you're a system administration you MUST READ this list as there are many reasons in here to upgrade to Windows 7 including the problem recorder feature.

  • When any app starts misbehaving under Windows 7 then all your friends need do is click Start, type PSR and press Enter, then click Start Record. If they then work through whatever they're doing then the Problem Steps Recorder will record every click and keypress, take screen grabs, and package everything up into a single zipped MHTML file when they're finished, ready for emailing to you. It's quick, easy and effective, and will save you hours of troubleshooting time.
  • Windows 7 includes a little-known new feature called Virtual Wi-Fi, which effectively turns your PC or laptop into a software-based router. Any other Wi-Fi-enabled devices within range - a desktop, laptop, an iPod perhaps - will "see" you as a new network and, once logged on, immediately be able to share your internet connection.
26 Oct 09

Students do need time in the sandbox as this teacher from Madrid shares on her blog (how they introduced the math manipulatives in first grade.) My response:

"Sandboxing is ESSENTIAL. It is low threat, high exploration, high experimentation mode with whatever tool is at hand, and is part of my upcoming book ClickSmart as it relates to software. But as you’ve so eloquently put here, sandboxing is important to do with just about anything!"

31 Aug 08

The lesson of missed opportunity resounds in this discussion of Xerox Parc and the Alto. They invented the PC and gave it away for free.

10 Jun 08

I love this article which talks about the most common problems when people call customer service. I believe that as I teach my students I should help them become technically fluent to minimize these problems and maximize their potential in this increasingly technical world.

The most common problems are:
* Users don’t know the terminology to describe the problem they have or to know what to look for.
* Users haven’t studied the problem long enough.
* Users don’t recognize details or signs which might aid in understanding the problem.
* Users might not have easy access to the documentation, may not be qualified to understand it (because of language barriers or technical level), or they may simply not have the time or energy to use it.
* Users might be unaware of the status of their computer/account/browser and/or they might be limited in their ability to obtain this information.
* Users might have received incorrect or misleading information from someone else, or they might have made incorrect assumptions about the product.
* Users may be familiar with one kind of product and lack the appropriate mental model for knowing how the product is supposed to work.
* Users might have previous problems in the past and found it easier just to call technical support than to risk aggravating the problem when trying to fix it.

    • Users don’t know the terminology to describe the problem they have or to know what to look for.
    •  
    • Users haven’t studied the problem long enough.
    •  
    • Users don’t recognize details or signs which might aid in understanding the problem.
    •  
    • Users might not have easy access to the documentation, may not be qualified to understand it (because of language barriers or technical level), or they may simply not have the time or energy to use it.
    •  
    • Users might be unaware of the status of their computer/account/browser and/or they might be limited in their ability to obtain this information.
    •  
    • Users might have received incorrect or misleading information from someone else, or they might have made incorrect assumptions about the product.
    •  
    • Users may be familiar with one kind of product and lack the appropriate mental model for knowing how the product is supposed to work.
    •  
    • Users might have previous problems in the past and found it easier just to call technical support than to risk aggravating the problem when trying to fix it.
1 - 4 of 4
20 items/page

Highlighter, Sticky notes, Tagging, Groups and Network: integrated suite dramatically boosting research productivity. Learn more »

Join Diigo