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Christopher Sessums

Christopher Sessums's Public Library

about 13 hours ago

Confronting the fact that the old ways of educating undergraduates are looking increasingly irrelevant, schools are adopting time-saving and flexible innovations

about 14 hours ago

In the exponential mindset, managers replace control of people with control of principles

Aug 23, 16

start with understanding what the customer needs

; our product is not our business; What are we really doing for our customer?

  • companies are too focused on producing goods or services and don’t spend enough time understanding what customers want or need.
  • “People don’t want a quarter-inch drill. They want a quarter-inch hole!”
  • continuously capitalizing on growth opportunities.

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