"An organization is not a whole consisting of parts, but an emergent pattern that is constantly formed in those local interactions .... The age of reductionism as a sense-making mechanism is over .... Organizational sustainability requires the same kind of learning that these [open source] software developers already practice"
"In design consultancies and agencies alike, everyone is too busy delivering to be thinking, and everyone works within the timeframes and pay structures that encourage repetition of best practices. As long as efficiency is the goal, replication will be its side effect."