A Lean Journey: Lean Quote: Closing the Knowing–Doing Gap
"Many organizations are full of smart people who know exactly what should be done—yet, somehow, it doesn’t get done. This gap between knowledge and action costs time, opportunities, and momentum."
Shared by Bertrand Duperrin, Bertrand Duperrin added annotation, 1 save total
-
- Start Small, Start Now
- Break large goals into quick, low-risk actions you can take immediately.
- Example: Instead of analyzing a process problem for weeks, run a quick trial solution on one workstation.
- Make It Safe to Try—and Fail
- Reward initiative, not just outcomes.
- Treat mistakes as learning investments, not career-limiting moves.
- Set Short Feedback Loops
- Replace long, drawn-out project cycles with rapid check-ins and adjustments.
- Quick learning cycles make it easier to see progress and maintain momentum.
- Measure Action, Not Just Ideas
- Track “execution metrics” like number of experiments run, pilot projects launched, or issues resolved—not just meetings held or plans made.
- Recognize and Celebrate Movers
- Publicly acknowledge employees who move projects forward, even in small ways.
- Stories of action create peer pressure to act.
- Simplify the First Step
- Remove unnecessary approvals, overly complex templates, or ambiguous ownership that slow down action.
- Model It From the Top
- Leaders must be the first to move from idea to test. When the team sees action modeled at the top, it becomes part of the culture.
How to Reduce the Gap Between Knowing and Doing
- Start Small, Start Now