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Harold Jarche

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Debra Beck

Charles Jennings | Workplace Performance: Language Learning - an Exemplar of a 70:20:10 Approach?

Keep reading until you get to the "five characteristics of high performers"

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  • Five Characteristics of High Performers

    High performers are often fast learners. They usually display the following characteristics:

    1. They tend to quickly master the basics. Usually, but not always, using some structured support.  (this is the ‘10’ part)

    2. High performers have usually spent hundreds of hours in practice, with trial-and-error, and often self-testing to hone their new abilities. Again, this is often in a structured way (the ’10’), but also through self-directed activities and with colleagues, coaches or using technology to provide feedback and guidance (this is the ‘70’ and ‘20’).

    3. High performers are invariably embedded in their professional communities both within and outside their organisation. They regularly share their expertise across their network and also call on others when they need advice and help. (this is part of the ‘20’)

    4. High performers will have on-the-job performance support at fingertips. They know where to find the answers to the challenges-at-hand, whether the solution comes via their own PKM (personal knowledge mastery) systems, workplace resources, other tools and systems (the ‘70’) or simply by knowing who will be best able to help them (the ‘20’). 

    5. All high performers will have been exposed to many hours of experience, practice and reflection, sometimes alone, sometimes with their manager and team, and sometimes with their professional network (more ‘70’ and ‘20’ learning)

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