Created: Mar 01, 12 Modified: Dec 08, 14
Created: Feb 29, 12 Modified: Dec 08, 14
Resources related to mapping and narrating the journeys of people through systems and services for the purposes of design and business process improvement. This list is a work in progress! At some point will clean up the annotations to be a bit more useful than my notes-to-self.
Created: Nov 06, 11 Modified: Dec 08, 14
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