Triple-track Presenting By Robert J. Garmston
Intervention methods keep the group on track By Robert J. Garmston
| The Bored | The Confused | The Introvert | The Domineering | The Skeptic |
| The Elder | The Know It All | The Socializer | The Latecomer | The Sleeper |
Dealing with difficult participants interesting planning framework with a twist on why participants might be "difficult"