How foursquare is being used in unintended circumstances - it captures customer loyalty - this quant allows the business to run a loyalty program for free. And advertise on behalf of foursquare. All because of a little number that 4square decided to included into its experience design and modelled interaction with this in mind. Example of what systems thinking coupled with interaction design can do.
10-12 January, 2011 - event calendar for 2011 - recommended by Erin- At IISc. Platform for dt systems thinking - build brand Rana
How systems thinking can feed into narrative - called scenario planning
structural dynamics = systems thinking + scenario planning