Raman Adlakha's List: itil v3

• ITIL is the abbreviation for the IT Infrastructure Library guideline
• ITIL is the de-facto global standard in the area of Service Management
• technical documentation for the planning, provision and support of IT services.
  
• a Best Practice guideline for Service Management, in which the „WHAT“, and not the „HOW“, is described
• The new generation of the ITIL documents "ITIL V3" has recently been published.
• "ITIL Refresh" has transformed the guidance from providing a great service tobeing the most innovative and best in class.
• V3 makes the link between ITIL’s best practice and business benefits both clearer and stronger.
• V3 guidance takes a lifecycle approach, as opposed to organising according to IT delivery sectors

• ITIL is now based on five core lifecycle titles:

   
   
  • Service Strategy
   
  • Service Design
   
  • Service Transition
   
  • Service Operation
   
  • Continual Service Improvement

• The Core Framework

8 more annotations...

• consistent coordination of business and IT is both the vision and the real value of IT Service Management
• the "Service Strategy" book remains as an orientation aid for all other publications and places the importance of the business alignment in the foreground during all phases of the Service life cycle

• The Service Strategy book deals with the following instructions & processes:

   
   
  • Service Management Life Cycle 
   
  • Service Strategy Processes  
     
    • Strategy Generation 
     
    • IT Financial Management 
     
    • Service Portfolio Management 
     
    • Demand Management
     
     
   
  • Organizational Development & Design
   
  • Implementing Service Strategy

1 more annotation...

• The Service Design publication offers support in the creation and maintenance of the IT Service Management processes, directives, architectures and documentation for the design of appropriate and innovative IT infrastructure services.