Marc Robinson's List: cisco

emoved all the unnecessary programs.  CA/Shopnow/McAffee and all Juniper  modules.\

 

Ran the Pulse Cleaner tool. *Juniper support recently dropped  this tool on me during another client issue.*

 

Ran the following commands. “netsh int ip reset reset.log” and “netsh winsock  reset”

 

Deleted all files in c:\windows\temp and %temp%.  *This is a  typical step for fixing msiexec errors.*

 

Reboot. Reinstall. 

<div id="thread-message-3152827" sizset="93" class="jive-thread-message clearfix even-reply" sizcache="12"><br/><div sizset="93" class="jive-thread-reply-indent-shadow" sizcache="12"><br/><div sizset="93" class="jive-thread-reply jive-thread-reply-alt jive-thread-reply-postauthor clearfix" sizcache="12"><br/><div id="3152827" sizset="93" class="jive-thread-reply-body" sizcache="12"><br/><div sizset="96" class="jive-thread-reply-body-container" sizcache="12"><br/><div sizset="96" class="jive-thread-reply-subject font-color-meta" sizcache="12"><br/><div sizset="96" class="jive-thread-reply-date" sizcache="12"><span>Aug 9, 2010 <br/>6:02 AM</span> (<a rel="nofollow" href="http://supportforums.cisco.com/#3152185" class="font-color-meta-light localScroll" title="Go to message">in response to Vinicius Deschamps</a>) <br/></div><strong sizset="97" sizcache="12"><a rel="nofollow" href="http://supportforums.cisco.com/message/3152827http://supportforums.cisco.com/#3152827">Re: <br/>Problems to install Cisco VPN Client</a> </strong></div><br/><div sizset="98" class="jive-thread-reply-message" sizcache="12">&lt;!-- [DocumentBodyStart:dfb00855-0bc8-4916-b715-8ff026aa6fe3] --><br/><div sizset="98" class="jive-rendered-content" sizcache="12"><br/><p>Hi Federico,</p><br/><p style="PADDING-BOTTOM: 0px; MIN-HEIGHT: 8pt; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 8pt; PADDING-TOP: 0px">&nbsp;</p><br/><p>I look the Event Log and I found one error that don't say so much.</p><br/><p style="PADDING-BOTTOM: 0px; MIN-HEIGHT: 8pt; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 8pt; PADDING-TOP: 0px">&nbsp;</p><br/><p>Event Type: Informações<br>Event Source: MsiInstaller<br>Event Category: <br/>Nenhuma<br>Event ID: 11708<br>Date:&nbsp; 06/08/2010<br>TIME:&nbsp; <br/>12:02:37<br>User:&nbsp; AUTORIDADE NT\SYSTEM<br>Computer: <br/>SOFT030-117<br>Description:<br>Product: Cisco Systems VPN Client 5.0.00.0340 -- <br/>Installation operation failed.</p><br/><p sizset="98" sizcache="12">For more information, see Help and Support Center <br/>at <a rel="nofollow" href="http://go.microsoft.com/fwlink/events.asp" rel="nofollow" class="jive-link-external-small">http://go.microsoft.com/fwlink/events.asp</a>.<br>Data:<br>0000: 7b <br/>43 43 42 41 41 31 46&nbsp;&nbsp; {CCBAA1F<br>0008: 37 2d 45 35 45 31 2d <br/>34&nbsp;&nbsp; 7-E5E1-4<br>0010: 38 42 32 2d 39 45 44 39&nbsp;&nbsp; <br/>8B2-9ED9<br>0018: 2d 41 37 39 43 36 41 33&nbsp;&nbsp; -A79C6A3<br>0020: 37 43 45 <br/>37 38 7d 2c 20&nbsp;&nbsp; 7CE78}, <br>0028: 31 36 30 <br/>32&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br/>1602</p></div>&lt;!-- [DocumentBodyEnd:dfb00855-0bc8-4916-b715-8ff026aa6fe3] --></div></div></div>&lt;!-- BEGIN content details --><br/><div id="discussion-action-div-3152827" sizset="99" class="jive-content-controls clearfix" sizcache="12">&lt;!-- CONTENT FOR RATING SYSTEM --><br/><div id="jive-thread-ratings-0" class="jive-thread-ratings clearfix"><br/><div id="jive-content-rating"><br/><div id="jive-content-avgrating"><br/><div class="jive-content-avgrating-score" title="Average User Rating: 0"><span id="jive-icon-avgrating-1" class="jive-icon-avgrating-1 jive-icon-med jive-icon-rate-avg-off"></span><span id="jive-icon-avgrating-2" class="jive-icon-avgrating-2 jive-icon-med jive-icon-rate-avg-off"></span><span id="jive-icon-avgrating-3" class="jive-icon-avgrating-3 jive-icon-med jive-icon-rate-avg-off"></span><span id="jive-icon-avgrating-4" class="jive-icon-avgrating-4 jive-icon-med jive-icon-rate-avg-off"></span><span id="jive-icon-avgrating-5" class="jive-icon-avgrating-5 jive-icon-med jive-icon-rate-avg-off"></span></div></div><br/><div id="jive-thread-ratings-3152827" class="jive-thread-ratings clearfix"><strong class="csc-message-rating">Average Rating: <span class="csc-avg-rating">0</span> <br/>(<span class="csc-num-vote">0</span> Votes)</strong> </div></div></div>&lt;!-- END CONTENT --><br/><ul sizset="99" sizcache="12"><br/><li sizset="99" sizcache="12"><a rel="nofollow" href="http://supportforums.cisco.com/message-abuse!input.jspa?objectID=3152827&amp;objectType=2"><span class="jive-icon-sml jive-icon-warn"></span>Report Abuse</a> </li><br/><li class="discussion-message-acclaim" style="DISPLAY: none" jquery1333474174715="213"><br/>&lt;script type="text" />$j(document).ready(function() {$j('.discussion-message-acclaim').hide()});&lt;/script><br/></li></ul></div>&lt;!-- END content details--></div></div></div>&lt;!-- BEGIN reply --><br/><ul sizset="100" class="jive-discussion-replies jive-discussion-threaded jive-discussion-indent-1" sizcache="12"><br/><li id="discussion-3153022" sizset="100" class="reply" sizcache="12"><br/><div id="thread-message-3153022" sizset="100" class="jive-thread-message clearfix odd-reply" sizcache="12"><br/><div sizset="100" class="jive-thread-reply-indent-shadow" sizcache="12"><br/><div sizset="100" class="jive-thread-reply jive-thread-reply-alt clearfix" sizcache="12"><br/><div id="3153022" sizset="100" class="jive-thread-reply-body" sizcache="12"><a rel="nofollow" name="3153022"></a><br/><div sizset="101" class="jive-author" sizcache="12"><br/><div sizset="101" class="jive-username-link-wrapper" sizcache="12"><a rel="nofollow" href="http://supportforums.cisco.comhttp://supportforums.cisco.com/people/coto.fusionet" id="jive-45925217428660931556570" data-avatarid="2631" class="jiveTT-hover-user jive-username-link" data-username="coto.fusionet" data-externalid="">Federico <br/>Coto Fajardo</a> </div><br/><div sizset="102" class="jive-author-avatar-container" sizcache="12"><br/><div sizset="102" class="user-status-wrapper" sizcache="12"><span class="jive-cisco-user-points"><img alt="3,000 - 4,499 points" src="https://supportforums.cisco.com/themes/cisco_csc/resources/images/transparent-stars/greenstar.png" title="3,000 - 4,499 points"> <br/></span><span sizset="102" class="expert-badge-icon" sizcache="12"><a rel="nofollow" href="https://supportforums.cisco.comhttp://supportforums.cisco.com/people/coto.fusionet"><img alt="CISCO DESIGNATED VIP 2012 Security" class="ie6png" src="https://supportforums.cisco.com/themes/cisco_csc/resources/images/hof/VIPBadge.png" title=""> </a></span><br/>&lt;script type="text" /><br/> (function() {<br/> if(document.getElementById('badge-detail-popup-13') === null){<br/> jQuery(document).ready(function() {<br/> var rootElem = document.createElement('DIV');<br/> rootElem.id = 'badge-detail-popup-13';<br/> rootElem.style.display = 'none';<br/> rootElem.className = 'badge-detail-popup';<br/><br/> var detailArea = document.createElement('DIV');<br/> detailArea.className = 'badge-detail-area';<br/><br/> var leftBorder = document.createElement('SPAN');<br/> leftBorder.className = 'badge-detail-left-border';<br/> detailArea.appendChild(leftBorder);<br/><br/> var badgeName = document.createElement('SPAN');<br/> badgeName.className = 'badge-level-name';<br/> badgeName.innerHTML = 'CISCO DESIGNATED VIP:';<br/> detailArea.appendChild(badgeName);<br/> var badgeDescription = document.createElement('SPAN');<br/> badgeDescription.className = 'badge-description';<br/> badgeDescription.innerHTML = '2012 Security';<br/> detailArea.appendChild(badgeDescription);<br/> rootElem.appendChild(detailArea);<br/> var arrow = document.createElement('DIV')<br/> arrow.className = 'badge-arrow';<br/> rootElem.appendChild(arrow);<br/> document.body.appendChild(rootElem);<br/> });<br/> }<br/> })();<br/> &lt;/script><br/></div><a rel="nofollow" href="http://supportforums.cisco.com/people/coto.fusionet" data-avatarid="2631" class="jiveTT-hover-user" data-username="coto.fusionet" data-externalid=""><img width="30" alt="Federico Coto Fajardo" class="jive-avatar" height="30" src="https://supportforums.cisco.com/people/coto.fusionet/avatar/30.png?a=2631" border="0"><span username="coto.fusionet" style="DISPLAY: none"></span></a> </div><br/><div class="user-details-wrapper"><em>3,787 posts since <br>Dec 4, 2009</em> <br/></div><input id="messageAuthorId" type="hidden" value="459252" name="messageAuthorId"> <br/><input id="ciscoUserId" type="hidden" value="-1" name="ciscoUserId"> </div><br/><div sizset="104" class="jive-thread-reply-body-container" sizcache="12"><br/><div sizset="104" class="jive-thread-reply-subject font-color-meta" sizcache="12"><br/><div class="jive-thread-post-moderating"><span class="jive-icon-med jive-icon-moderation"></span>Currently Being <br/>Moderated</div><br/><div sizset="104" class="jive-thread-reply-date" sizcache="12"><span>Aug 9, 2010 <br/>10:44 AM</span> (<a rel="nofollow" href="http://supportforums.cisco.com/#3152827" class="font-color-meta-light localScroll" title="Go to message">in response to Vinicius Deschamps</a>) <br/></div><strong sizset="105" sizcache="12"><a rel="nofollow" href="http://supportforums.cisco.com/message/3153022#3153022">Re: <br/>Problems to install Cisco VPN Client</a> </strong></div><br/><div sizset="106" class="jive-thread-reply-message" sizcache="12">&lt;!-- [DocumentBodyStart:d4f9d6a5-26bb-40da-8ec0-f1d4f855422d] --><br/><div sizset="106" class="jive-rendered-content" sizcache="12"><br/><p>You mentioned a problem updating the DNE.</p><br/><p style="PADDING-BOTTOM: 0px; MIN-HEIGHT: 8pt; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 8pt; PADDING-TOP: 0px">&nbsp;</p><br/><p>Have you tried this:</p><br/><p style="PADDING-BOTTOM: 0px; MIN-HEIGHT: 8pt; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 8pt; PADDING-TOP: 0px">&nbsp;</p><br/><p><strong>A. </strong>Check the networking Control Panel to ensure that the <br/>Deterministic NDIS Extender (DNE) was not installed. Also choose <br/><strong>Microsoft &gt; Current Version &gt; Uninstall</strong> in order to check <br/>for the uninstall file. Remove the <br/><strong>HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{5624C000-B109-11D4-9DB4-00E0290FCAC5}</strong> <br/>file, and retry the uninstallation.</p><br/><p style="PADDING-BOTTOM: 0px; MIN-HEIGHT: 8pt; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 8pt; PADDING-TOP: 0px">&nbsp;</p><br/><p>From the VPN Client FAQ:</p><br/><p sizset="106" sizcache="12"><a rel="nofollow" href="http://www.cisco.com/en/US/products/sw/secursw/ps2308/products_qanda_item09186a00801c2dbe.shtml" rel="nofollow" class="jive-link-external-small">http://www.cisco.com/en/US/products/sw/secursw/ps2308/products_qanda_item09186a00801c2dbe.shtml</a></p><br/><p style="PADDING-BOTTOM: 0px; MIN-HEIGHT: 8pt; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; HEIGHT: 8pt; PADDING-TOP: 0px">&nbsp;</p><br/><p>Federico.</p></div>&lt;!-- [DocumentBodyEnd:d4f9d6a5-26bb-40da-8ec0-f1d4f855422d] --></div></div></div></div></div></div></li></ul>