M D's List: Tracfone

I've stated this SEVERAL times thought the thread.......If you don't believe me, try it...

ONCE AGAIN . . . .

If you transfer or put minutes on an ANDROID, then you decide you dont want it, your MINUTES ***WILL NOT***

transfer back to another non-smartphone. ONLY the phone number and service end date will transfer back. YOU LOSE MINUTES going from Android to Non-Android.

IF you transfer from one Android to another Android, everything transfers OK.

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• The coverage may depend on the phone's technology and service in the area. For coverage information you can visit our website at www.tracfone.com

   

  or feel free to chat with us. Just click on this link http://bit.ly/132EXfz

   

  . ^Tyler

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  David LenhartAll three companies rent from all the major carriers. The phone model decides what towers are used. phone models that end in G are at&t or t mobile. Phone models that end in C use verizon or sprint.

TracFone Wireless@Lēsə Blūm 

I have some very good info from Keriga over at the HSN forum. She spoke directly with someone at the Executive
Resolutions Department at Tracfone. Many thanks to her for her hard work.

Quote:

 

1. ALL existing minutes and airtime will transfer and convert from your current phone to the new Galaxy, with NO LOSS whatsoever. If a CSR doesn't understand that or refuses do it, ask for a supervisor. My ERD Rep said it was a mistake to deduct or omit minutes or make a customer choose between existing totals and the new 600 minute bonus when going from the existing phone to the new one. If you've lost time/minutes, ask for the ERD. Totals can be restored because the balances are in your file.

2. Whether you have 40, 400 or 4,000 minutes in your account, the transfer-conversion can be done online through prompts that will walk you through the process. It's a misconception that large balances of airtime and minutes can't be done online and must be handled by CSRs. If there's a problem, you can always call for help. There's no fear of losing any or all of your balance; it can be restored by TracFone from your existing records.

3. This ERD Rep said that in this new Galaxy Centura rollout, TracFone expected some problems to arise. TracFone's goal is to resolve complaints quickly and fairly, but that can be accomplished ONLY if you contact them directly. TracFone is aware that some people prefer to complain and post their gripes all across the Internet, rather than giving the company a chance to make it right. She said nothing's ever going to change with these malcontents because they're just chronic complainers. TracFone is urging customers to make them aware of problems they've encountered in the porting, transfer, conversion process. To do so, either complete the online form, engage in the online chat (available on the same website page as the complaint form) or call ERD directly at 800-876-5753. She told me to urge anyone who experienced difficulties to contact TracFone and they'll try to rectify the problem(s).

 

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Email for ERD (Executive Resolutions Dept)

http://s1.zetaboards.com/Turk/topic/5090547/4/

Post #361

 

send an email to TF.CorpResolutionTeam@tracfone.com 

They are the Exec Resolutions Dept and they usually have everything cleared up in less than a day.

Don't delay or agonize over what to say. Just copy and paste your whole article that you just posted and send it off to them.

Do it now. It doesn't have to be hard. You just have to know whom to contact. Good luck.

annepani

PS, I frequently get unsolicited emails from them in response to posts I have made in HoFo. And their emails are full of info, not just canned phrases. They really do care.

I had better luck with them today Try this number 800-323-2366 Everything was taken care of When you have to call them use a landline if you can or a non tracfone Took five days but Im a happy customer :) Love the phone My phone shipped fast Also if you ask for the Manager Dept it is somewhat better but this number was the BEST!!!!

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Got this from the Facebook page. One person didn't want to give Facebook info (required when chatting or getting support ticket on Facebook page).

"Tracfone Executive Resolutions Department 1-305-715-6500 and they were able to address my issue, although it was a toll call from my landline"

Tracfone

I transferred 2400 minutes from LG 501c to ZTE Z665c using the regular TracFone number (800-867-7183). They only gave me 2400 minutes -- no texts and no data. I called back 2x and politely explained the problem and they insisted they could not do it; that they were instructed minutes can only become minutes. I called the Miami number, 800-876-5753, and they gave me the 2400 texts and 2400mb data in less than a minute. Not surprising, but still frustrating.

NOTE! if you transferred all of your minutes over from another Tracfone TO the Android.......and later, you decide you DO NOT LIKE the Android, you can transfer your number back to your old phone and your service end date back ***BUT*** you will lose any minutes you transferred........

Okay, so I activated my S738C via the Tracfone website. You need the Activation Code/Airtime Pin printed towards the top right side of the invoice that comes with your order.

After activation, you can go to the Tracfone website to check your balance. You will see:

Minutes: 600.0 Minutes
Text Messages: 600 Text Messages
Data (MB): 600.0 Mb of Web Browsing
Service End Date 12/24/2013

If there's a way to do it on the phone, I have not figured out how, but when you request the balance via the website, the information gets send to your phone in a message that you can see.

The following link works to check your balance from phone (I used WiFi) or PC (you need the last 4 digits of the phone's IMEI #):
https://www.tracfone.com/direct/CheckBalance?input_phone=<your 10-digit number>

IMPORTANT:
Before you activate your phone, you may want to disable cell network data usage by doing the following;
click the menu button (bottom left side) -> Data usage (under WIRELESS & NETWORKS) -> slide the Mobile data switch to OFF.
Somehow I used up 22.87KB, so my data balance is now 599.98Mb .

Activation was no problem. Just be sure to follow the enclosed directions. I can make and receive calls, but did not actually complete any calls to test voice quality. I have not yet sent or received any text messages nor have I tried browsing using the cell network.

The protective shield is nice. AC charger with detachable USB cable is nice.
There's a lot to learn with this phone. I've been using WiFi to check out may Gmail and Yahoo mail. I like it a lot so far.

The larger screen compared to my S390G and LG840G is a big plus, and now I can lock this darn phone with a pin code without going through all the manual one time nonsense of my other Tracfones.

It is very cool that you can rotate the phone and the apps automatically rotate to follow the direction in which you're holding the phone .

Lemme know if you have any question.

@Tech,
The phone came with installed with Chrome and the built-in bro