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  • Jul 07, 11

    One thing that a hospital needs is an interaction policy that helps employeed decide what to do when confronted with comfusing situations on social media.

    • It's not out of the realm of possibility for a patient to initiate a conversation on a Facebook wall that could cross the line, thereby eroding the boundaries of the physician-patient relationship, and possibly even threatening ethical standards because of the casual nature of communication on the social network.
    • We also have asked physicians to keep in mind that accepting friend requests from patients will allow those patients to see personal information and have a glimpse into the private lives of the physicians.

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    • The biggest concern the companies had with social media was how to balance the risks and benefits. Other top concerns were dealing with third-party comments and opening themselves to liability.
    • In addition, it seems hospitals would be well-served by developing well-thought-out social media strategies — another study showed that a hospital’s social media connections strongly affect a consumer’s decision to receive treatment at that facility.
    • 57 percent of consumers said that a hospital's social media connections would strongly affect their decision to receive treatment at that facility, according YouGov Healthcare, a hospital market research firm.
    • 81 percent of healthcare consumers consider a hospital with an active online presence to be more "cutting edge," according to the survey

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  • Jul 07, 11

    Part of a good social media channel, especially with so many employees who have high importance high intellectual jobs like a hopital could benefit from a distributed network of influencers. 

    While this article deals with personal branding for career advancement, if a hospital were to create a situation where many of it's physicians and nurses were seen as leaders and desirable employees, it would elevate the brand as a whole and even make the brand more attractive and able to retain people.

    • Whether branding yourself via Twitter, LinkedIn or Facebook matters to you will depend on who you are. As the U.S. healthcare system evolves, branding will be critical as a way to tout your expertise and attract new career opportunities, Fogelson says.
    • Dr. Geeta Nayyar, principal medical officer at Vangent and a clinician at George Washington University, says her tweets, which go out to more than 800 followers, have boosted her reputation as "Dr. Nayyar"--a social media, health IT doctor. "It's like being seen on a billboard or commercial, but more personal and real-time than other static venues," she says.
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