Claire Leroy's List: CRM

"I’d go over to ZDNet for Part I of this forecast (released at the exact same time as this one) if you want to read the intro, the Latin American 2010 Forecast from Jesus Hoyos and the first five predictions for 2010. If you don’t, stay here, root around, comment, tell me what a jerk I am or as one Mac fanboy called me last year an “arrogant imbecile (I could go for the latter but never the former).” Or tell me what a pundit or a seer I am or tell me what you think I should have covered or shouldn’t have or why I’m wrong or right or something. Comment, comment, comment, here and on ZDNet. "

"As 2009 draws to a close, what are the key trends that customer management professionals need to pay attention to as they finalize their plans for next year? "

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