Total -- 94, excellent source.
I chose this article because of the point it makes clear, about having different etiquette for different technologies. It is true in practice that you can text message much more casual things than you can in an e-mail, and it would still fit within the particular etiquette of that technology.
Kristen Taylor's List: Researching Credible Connections - Online Etiquette
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Etiquette is Different for Different Forms of Technology.
For example, saying "wut r u doin" could be acceptable in a text message. However, it would not be acceptable in a professional e-mail. E-mails generally require salutations, using the person's name, and "thank yous" whereas a text message does not. It is the same with answering just "Yes;" It would be acceptable in a text or instant message, but not in an e-mail, particularly because sorting through multiple e-mails to see one that just says "Yes" could cause some confusion.
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Feb 13, 13
"Different types of technology require different forms of etiquette. Text messaging via a mobile phone is different from instant messaging and worlds apart from the asynchronous experience of e-mail. A short, abrupt comment that is acceptable in instant messaging may not be in e-mail where some people expect to be addressed by name."
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Currency: (0-15) 8 -- 2004, not entirely current, but still from the correct time period.
Content: (0-15) 14
Authority: (0-15) 15 - There is an e-mail at which to contact the author. Internet search reveals that author is Dean of the College of Information Studies, and a professor at the University of Maryland.
Navigation: (0-10) 10
Experience: (0-10) 10
Multimedia: (0-10) 10 -- There are pictures that illustrate the points written about in the article.
Treatment: (0-10) 10
Access: (0-5) 5 -- the page is readily available when searched for.
Misc.: (0-15) 12 -- no cost to use, nothing asks for personal information, can be easily printed
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Feb 13, 13
"Avoid acronyms, including internet-specific acronyms (BTW, LOL, and so on.) They seem hip and trendy, but not everyone will know what you're saying."
"Avoid time-saving contractions (e.g. "ur," "cya,") except maybe in fast-moving chatrooms. Otherwise they won't save you that much time and will reflect poorly on your attention to detail, writing ability, and effort…"-
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Currency: 13 - 2010, fairly recent. More current journals still available and being published.
Content: 15 -- basic rules of netiquette, mostly for online students
Authority: 13 -- Learning and Instruction journal
Navigation: 6 -- clicked a link, didn't work. But otherwise links are easy to find and MOST of them work.
Experience: 9
Multimedia: 8 -- includes a great Guide to Netiquette section
Treatment: 10
Access: 4
Misc.: 6
Total: 84 (Good Source)
I chose this article because it specifically pertains to online learning environments and the online etiquette they require. I hoped it would provide some basic facts and guidelines, and it did. It mentions how to write in an email or forum and specifies that a chat room or instant message could be a little different in things that are allowed.
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Having Role Models Helps General Etiquette
People in roles, such as moderators, are expected to be role models for the community in general of which they are a moderator. Leading by example, and letting users know when and how they have overstepped a boundary, creates a system in which users follow to avoid trouble. With good moderators people tend to get more involved and get a better experience.
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Feb 13, 13
"Trained and prepared moderators are not only important to the success of a computer conference but more importantly are crucial to the success of distance education courses. … Interaction, planned and motivated by a moderator, brings an added dimension to content as students offer their points of view and, in an organized manner, come to a deeper meaning of the content of the course."
"It has been known to happen that students post a message and then leave the conference or drop out of the course due to poor moderation."-
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Currency: 10 -- 2003: not entirely current but from the right time period.
Content: 15 -- discusses the roles of moderators specifically in learning environments.
Authority: 13 -- Author was assistant professor in Information and Communication Technology at State University of New York. Article published in the journal Computers in the Schools.
Navigation: 9
Experience: 9
Multimedia: 6 -- There is not much multimedia in the article to support what is written.
Treatment: 10 -- Unbiased and informative
Access: 5
Misc.: 10
Total: 87 -- Good Source
I chose this source because it touches on how moderators set the pace and example for, in this case, students in an online class, how students will follow the moderator. If the moderator is good, students will generally get a good understanding of the material. If the moderator is bad, some students will tend to not participate or leave the group.
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Feb 13, 13
"Good citizenship -- If everyone's moderating … They want to be good citizens so that their classmates will also participate when their turns come."
"If the moderator for a particular assignment isn't good, the class suffers."-
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Currency: 13 -- 2008, somewhat current. In the correct time period.
Content: 12 -- Useful, thorough, and accurate.
Authority: 15 -- Author's information is readily available. Author is a PhD professor of the Technology in Education program at Lesley University.
Navigation: 10 -- Journal's site is well laid out and easy to navigate.
Experience: 10
Multimedia: 6 -- there is not much supporting multimedia in the article.
Treatment: 10 -- Unbiased, information gained through experimenting with the subject for multiple classes.
Access: 5
Misc.: 10
Total: 91; excellent source.
I chose this source because it was a study done on student moderating and the effects of student moderators on other students. There were some useful pieces of information, like moderators have the tendency of generating a variety of feedback, generating more conversation among the students in the course. These things lead to better online etiquette.
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E-mails are extensions of yourself.
Your e-mails in the business and academic world send a message about who you are and how you act, whether it's professional or otherwise. Having good etiquette in your e-mails -- using the language properly, refraining from sending jokes and/or questionable pictures, coming off as being polite and friendly -- will help people to see you as a good, professional person. This is especially important as sometimes your business e-mails are the first thing some people see of you.
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Feb 14, 13
"Your email is as much a part of your professional image as the clothes you wear, your voice mail greeting or your handshake. Your work email says a lot about you." -- Debi Andrus, assistant professor of marketing at the University of Calgary's Haskayne School of Business. Continued: "Work email is not casual like personal email, tweeting, or texting. Mistakes are noticed and they do matter. Business email is a reflection of your skills and who you are."
Lawyer and workplace law expert Lisa Guerin has "dug up" some facts about business e-mails, including:
"More than half of employees have sent or received emails that included jokes, stories, or pictures of a 'questionable' nature."
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"More than a quarter of companies in a recent survey have fired an employee for an email misuse; most of the terminations were for inappropriate or offensive language and violation of company rules."-
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Currency: 15 -- September 2012, very current and therefore relative to online etiquette today
Content: 14 -- Very detailed breakdown about what is expected and professional when dealing with business e-mail
Authority: 13 -- A business journal from Calgary, a "prominent business center in the West." The author of this article seems to be a regular contributor, and he includes quotes from experts in their fields.
Navigation: 10 -- Page is extremely easy to navigate and well laid out.
Experience: 9
Multimedia: 6 -- not very much multimedia.
Treatment: 10 -- unbiased, does not stereotype, is appropriate for the reader
Access: 5
Misc.: 9 -- no per use costs, does not ask personal information, information is well presented
Total: 91 : Excellent source.
I chose this article initially because the title is "Netiquette: It's a Job Skill." From that it seemed like it would have some of the information I needed. It made a point about your business e-mails kind of being an extension of yourself, and backs up why that is, and what may happen if you don't conduct your e-mails properly.
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Feb 14, 13
"Casual messages negatively affected the instructors' perceptions of students' credibility more than a formally written email message. Furthermore, instructors were less willing to meet with a student if the email was written casually as opposed to more formally."
"Even younger instructors, members of the millennial generation, agreed with instructors from generation X and the baby boomers, that casual emails were unacceptable."
"Instructors believed that students wrote overly casual email messages because (a) students are unaware of the negative impression they are sending…"-
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Currency: 12 -- Appeared in August 2009 issue of "Communication Currents"
Content: 14
Authority: 14 -- Professors of Communication Studies, and a doctoral student in Communication
Navigation: 10
Experience: 9
Multimedia: 10 -- contains links to useful articles supporting the statements
Treatment: 9
Access: 5
Misc.: 9
Total: 92: Excellent source
I chose this source because it supports the fact that your e-mail is viewed as an extension of yourself. This one talks about students and instructors and e-mail, so different from the business centered source I chose but still says about the same thing.
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How Etiquette is Developed
Etiquette is the normal, accepted way of behaving. It is learned through experience and participation in a community, by people who already have that etiquette leading by example. Everything from table manners to how to behave on a forum is developed by following the examples of others. Another big part of how etiquette is developed is mere common sense. If you shouldn't insult someone in person, you shouldn't do it online either, for instance.
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Feb 14, 13
"Norms, including rules of etiquette, are learned through experience in a community. For example, children observe how adults and other children behave, absorb these norms, and learn their community's etiquette at an early age. … Other community members correct those who do not conform to expectations."
"Online moderators and early adopters tend to be role models for those that follow. By greeting, acknowledging and praising participants they encourage a climate of appreciation and respect that fosters etiquette."-
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Currency: (0-15) 8 -- 2004, not entirely current, but still from the correct time period.
Content: (0-15) 14
Authority: (0-15) 15 - There is an e-mail at which to contact the author. Internet search reveals that author is Dean of the College of Information Studies, and a professor at the University of Maryland.
Navigation: (0-10) 10
Experience: (0-10) 10
Multimedia: (0-10) 10 -- There are pictures that illustrate the points written about in the article.
Treatment: (0-10) 10
Access: (0-5) 5 -- the page is readily available when searched for.
Misc.: (0-15) 12 -- no cost to use, nothing asks for personal information, can be easily printed
Total: 94; Excellent Source
I chose this source (again) because it lays out a little about how etiquette is learned and a little about role model behavior in moderators and early adopters.
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Feb 14, 13
"Four Common Sense Best Practices with Technology"
Safety -- such as using a cell phone to go online while driving; it can distract you from the road.
Security -- such as avoiding giving out your credit card information over an unsecured Wi-Fi network.
Privacy -- such as sharing things over Twitter that other people say, without asking them permission; "When such information is posted, though, participants … may feel their comments are no longer private…" Also not posting things online that you might regret in the future.
Courtesy -- such as "…communicating negative information through an e-mail or text message may not be polite or fair to the person receiving it." and "Courtesy means keeping the content easy for the reader to read and understand.-
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Currency: 13 -- April 2010, fairly recent.
Content: 13
Authority: 13 -- 20+ years professing and administrating online learning, developing online learning programs
Navigation: 10
Experience: 8
Multimedia: 7
Treatment: 8
Access: 5
Misc.: 9
Total: 86; Good Source
I chose this source because it gives an alternate perspective than what people normally say about how etiquette is learned from others, but is still true. Part of learning is learning from others, and part of learning is also realizing common sense.
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Communicating: Watch Your Tone
One of the most important things about communicating online, whether on a forum, or in an e-mail, or instant message, is your tone, or how you come off to other people, whether polite, insulting, angry, etc.
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Feb 14, 13
"Without nonverbal and auditory cues, text messages can often be misunderstood because they lack the emotional richness of context (Zembylas, 2008)"
"Use emoticons or brackets to show emotion (e.g. [I'm kidding here]). Be careful to use common emoticons that people will know, otherwise miscommunication still occurs."
"Be considerate in your language -- the lack of visual/auditory feedback makes it so you do not see the effects of what you say on others."-
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Currency: 13 - 2010, fairly recent. More current journals still available and being published.
Content: 15 -- basic rules of netiquette, mostly for online students
Authority: 13 -- Learning and Instruction journal
Navigation: 6 -- clicked a link, didn't work. But otherwise links are easy to find and MOST of them work.
Experience: 9
Multimedia: 8 -- includes a great Guide to Netiquette section
Treatment: 10
Access: 4
Misc.: 6
Total: 84 (Good Source)
This is another source I chose to use for more than one point. For this point, this source has a good explanation to why tone in text messages is important, and ways you can make your tone more obvious to other people behind the screens.
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Feb 15, 13
"Greetings & Signatures. It is always best to begin with some kind of greeting and end with some kind of signature. Including your name, position, organization, and contact information in your signature is most appropriate in business emails."
"CAPITALS. Typing in all capitals is considered shouting. Only use all capitals when that is your intent, perhaps to make a point."
"Mood. Never write an email or respond to an email when you are angry or frustrated." Note: This helps ensure your tone doesn't suffer from your mood.
"Flaming. Never insult or criticize via email. Choose to work out differences face to face."-
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Currency: 11 -- April 2005. Not exactly current but still from the correct time period.
Content: 13 -- a great breakdown of email etiquette.
Authority: 12 -- written by the president of a ministry business services. Includes how to contact him.
Navigation: 10 -- Page is well laid out and easy to navigate.
Experience: 9
Multimedia: 7 -- no pictures or links but doesn't really require any
Treatment: 10 -- fair and unbiased
Access: 5
Misc.: 8
Total: 85: Good Source
I chose this source because it has a nice breakdown of email etiquette and information about how to make sure your tone is good, therefore indicating that tone is rather important.
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15 items | 173 visits
Research about Online Etiquette
Updated on Feb 15, 13
Created on Feb 12, 13
Category: Computers & Internet
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