We see many sales-hungry businesses look at online channels like Twitter as another space for their ‘hard sell’ messages, posting things like, “Get more bang for your buck! Sign up today!”
Not being used in the context of a 2-way symmetrical communication framework
engage all media forms, print, broadcast, radio and online, our role is to educate.
help them utilise social media in a way that will achieve their end objectives.
should work in conjunction with other activities like media relations and events.