"A Great Advantage of BYOD: Troubleshooting
Troubleshooting is higher-order thinking. When teachers and schools want everything to work perfectly all of the time, troubleshooting is part of life. The expectation is that the IT staff will take care of it all, but what they should really do is help people find resources. Be very clear that everyone is a troubleshooter in a BYOD environment. A skilled user of a unique device can mentor others with that device."
"The real discussion is about software and services that can provide meaningful and relevant support for curriculum outcomes, which devices provide access to these services, and when and where those services are available.
It is now expected that staff and students will be accessing their data on multiple devices, in multiple locations, at various times of the day and night.
At the moment, part of the answer to these considerations is ‘the cloud’ – using online software and services that can be accessed from multiple devices, anytime, anywhere. Of course, the other part of the answer is how well-equipped teachers are to transparently integrate access to these on-line services in their daily classroom activities.
From an infrastructure perspective, a school’s major ICT focus has moved from the provision and maintenance of rooms full of computers connected to a local fileserver, to providing transparent network access – anytime, anywhere – to online services for school-owned, student-owned, and teacher-owned devices.
The days of computer technicians (or teachers) in each school managing user authentication and file permissions on a local server, or troubleshooting errant software installations, and a myriad other local software issues, are numbered."