RETHINK Service Excellence's List: Performance Management

Turning Poing - Performance Management Collaborative
Seven US states working towards strategic use of performance data to improve the quality of public health practice. Presents a four component model: performance standards, performance measurement, quality improvement process, reporting of progress.

HR Council - Keeping the Right People
an overview of performance management principles from the perspective of supervising individuals, based on three key steps: plan at the start of the performance management cycle, monitor during, and review/evaluate at the end.

Treasury Board of Canada - Performance Management Program for Executives
Overview of federal policies, directive and guidelines related to PM. Provides a 'Gold Standard' of best practices, smart practices, tools and guides. Focus on individual performance management.

York University - Performance Management Program
An overview of an effective individual performance management process. Four phases, leading to overal Capacity Management for the University: joint planning, ongoing performance feedback, data gathering, annual performance review.

A brief paper describing elements/success factors behind an effective review and update of an organizations performance management system.

Ongoing access to articles and blogs related to performance management issues. Good resource to stay in touch after your system is in place.

US Office of Personnel Managent.
An overview of a five step approach to employee performance management: planning, monitoring, developing capacity to perform, rating, rewarding.

Ontario Ministry of Municipal Affairs and Housing
A standard performance measurement and reporting system for local governments. Annual reports are required in 12 service areas - covering all municipal services.

An excellent overview of the steps required to establish a comprehensive performance management system in a municipality - George.

Municipal Performance Management - IBM Cognos
A demonstration of how a municipality can use the IBM web-based performance management application. Contains models as a foundation for a municipal PM system.

Nova Scotia government revision of GFOA recommended practice for using performance measurement for decisio making in local governments.

An overview of optional approaches/models by the Federation of Canadian Municipalities

A case study analysis of Ontario's Municipal Performance Measurement Program with emphasis on issues encountered, success factors and learning points.

PPMRN (Public Performance Measurement and Reporting Network supports a Municipal Performance Measurement Community of Practice.

British Columbia guide to meeting municipal progress measurement and reporting requirements of the Community Charter

The initial (2003) guide to the program - including rationale, process requirements and measures.

A Performance Management Framework for State and Local Government: from measurement and reporting to management and improving. National Performance Managemet Advisory Commission. principles, model and practices.

The Virginia Report: Council on Virginia's Future 2010
Longitudinal monitoring of high level indicators of socail, economic and government progress in the Commonwealth of Virginia. Reporting allows for comparison between regions.

A very ambitious and detailed program that reviews performance against overall City goals and strategic directions AND looks at the performance of each department. Excellent for the explanations of why the measures are important.

The Managing for Results Program for Maricopa County, Arizona.
Emphasis on high level social, environmental and economic indicators. Measures related to strategic priorities: safe communities, public health, regional leadership, sustainable development, fiscal strength, quality workforce, citizen satisfaction.