Empathy is, of course, the root of human-centered design
How do you do it? Listen more; talk less. Immerse yourself in how others experience your school or program. Adopt a beginner's mind and use all of your senses to notice what's happening around you.
Challenge assumptions.
Challenging assumptions means that when confronted with a problem, you seize the opportunity to do better than you've done before.
Reframing is critical for innovation, but it's also a way of moving from a deficit point of view to an asset focus. Challenging assumptions lets us see what both children and adults are truly capable of doing
Make experiments happen.
try something and learn from it.
We can tangle ourselves in all kinds of knots about "embracing failure," but what really matters is trying something, letting people know that you're trying it, and generating opportunities for feedback
Share your process.
As you share your empathy work or your experiments, share what's hard, not just what's shiny and new