Email Woes: A huge need is emerging for better ways to reuse information that normally would be lost in email communication. Email is used to share information but it only goes so far as the people in the email chain. Once in the chain, it's locked away. Changing email behavior is no easy task but collaboration technologies hold promise for more information to be shared throughout the enterprise.
Just look at how dominating email has become and you see the challenges to real-time collaboration.
For example, a next generation email application may have its own incoming activity stream, allowing information to be pulled out of the black hole that we know as the inbox.
CIOs have plenty of scars from the failure of previous technology investments to thrill and delight the workforce. By asking workers what they truly need or why they don't think they need a new technology, this benchmark will lay the groundwork to prevent future failures.
want to get the simultaneous editing, revision history, instant backup, and other tools that Google Docs offers. One solution launched by Google today: Cloud Connect, an Office add-on for Word, Excel, and PowerPoint that bridges the gap between Google and Office desktop apps.