Doug Golden's List: Process Analysis

• • Use action statements when describing the customer success statement
     
  • Clearly define the beginning and the end of the experience from the  customer point of view
     
  • Include a statement for ALL points where the customer touches the  business
     
  • Make sure to consider time
     
  • Also consider the number of customer actions
    
• customer success statement, where we create a simple and condensed version of  how our target customers would express their ideal interaction with us.
  

• Discusses the major shortcomings of Workflow and BPM tools- the lack of human involvlement - Doug Golden on 2006-12-05

• This short article point to the obvious yet often overlooked utility of business rules as a driving force in corporate or business governance (not just IT governance). This content of this article would be relevant when selling to upper (business) management. - Doug Golden on 2006-11-21

• Maintainability of rules, while related to manageability, deals with the ability  to add, change, obsolete, delete rules thru the rules management process, with  understanding, ease, speed, accuracy, correctness, and completeness

  • Definition of Maintainable Rule
  Add Sticky Note

• Manageability of rules deals with the ability to apply various aspects of  rules management to rules throughout the life cycle of the rule, creation thru  its final deletion: mainly the processes set forth by rules governance, rules  stewardship, and rules traceability thru the various levels of abstraction of  business rules. For example, manageable rules have distinct owners defined and  enforced as securable rules (traceability).

  • Definition of Manageable Rules
  Add Sticky Note
• It is critical thru rules governance to define who are the owners and the  stewards of all rules.

  • Securable in that they have owners and stewards.

1 more annotation...

• Article is the 3rd and final part of a series of articles dealing with sustainable rules. Sustainable rules must be manageable, maintainable, securable, and valid. All these items are the responsibility of the business. - Doug Golden on 2006-11-17

• Introduction to Data Flow Diagrams - Doug Golden on 2006-09-05

• Great list of short articles mostly by Paul Harmon. - Doug Golden on 2006-07-31