53 items | 15 visits
Doria Liao's List: Design
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as with any successful, new, and vaguely-defined industry, the User Experience field has brought with it a lot of confusion, and created a lot of confused people. Confused clients, who know they need User Experience expertise but are unsure of how to get it, and a confused work-force, who has started labeling themselves as User Experience experts without really understanding it. This group is very well-intentioned, and either doesn't know the difference between what they do and real User Experience work or are just as eager to learn as anyone else. Yet they know that talking about User Experience sells projects and so continue to talk it up.
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I'm seeing too many people buy into User Experience methodologies that are half-baked, if baked at all. User Experience, for most people, boils down to making pretty interfaces. Good color palettes, Flash for everything, and anything that sort of looks like a Mac interface are often presented as the whole of good User Experience. I'm not saying these things aren't good and very, very important; they're just one small piece of the much larger User Experience field.
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“The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it.”—Mark Weiser
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The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it
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“While visual design clearly has the capacity to refine a product’s aesthetics, its potential to communicate with people goes beyond good looks.”
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Giving individual elements additional visual weight can throw off a layout’s balance and muddy important relationships between related elements, primary actions, and more
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I believe that user experience is not best thought of as an activity or function, but as a mindset. To varying degrees, every customer-facing person in an organization has an impact on, and, thus, responsibility for the user experience. However, if UX becomes the province of a department, others can ignore this responsibility, assuming that somebody else is caring for it. So then, the folks in the UX Department have to be explicitly vocal about what’s right for the customer, because no one else is focusing on it. But then the UX Department become something of the “customer police,” and other departments, in their desire to get things down, may try to simply route around the UX Department.
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Jared Spool has spoken in the past about his research that shows that the size of a companies usability or UX department has a slight inverse correlation to the quality of their experiences — the larger the groups, the worse the experiences the company delivers.
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Create a gift for the audience. The show should include a personal gift for each member of the audience – either material, emotional, or experiential. Make sure everyone in the audience has an individual experience of the show to take out of the theater and share and discuss afterwards.
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A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
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