17 items | 22 visits
Christopher Arnold's List: Service Design
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The modern hospital is a complex system, with multiple complex interactions among people, equipment, laws, institutions, and a confusing wealth of information. It is time to turn our attention to the multiple interfaces and design issues within this complex system. Healthcare is a problem that needs immediate attention. We need to start now, for the issues are life-threatening.
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Dec 04, 08
SEEdesign is a network for the dissemination of good practice relating to design support for small companies (SMEs).
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Dec 14, 08
This is the third in a four part series of interviews with the panelist of “The Business Case for Health 2.0″ closing session on the opening day of the Health 2.0 Conference.
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Dec 14, 08
The overwhelming theme in all my conversations with both the physicians and the patients who are entering into these “direct practice” (the PC way to say Concierge Medicine) relationships is one of liberation, of freedom, and of doing things the way that they should be done.
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The overwhelming theme in all my conversations with both the physicians and the patients who are entering into these “direct practice” (the PC way to say Concierge Medicine) relationships is one of liberation, of freedom, and of doing things the way that they should be done.
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Dec 14, 08
in the actual delivery of care (how physicians interact with patients, manage health information, and pay for care), we still have paper records, we still hand write prescriptions, and we still have as much as 30–40% administrative overhead.
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Dec 14, 08
"I realized that there’s an organization that has as much if not more data relevant to my health as my health system does - the grocery store."
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I realized that there’s an organization that has as much if not more data relevant to my health as my health system does - the grocery store.
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Dec 14, 08
"We tend to think of our emotions as having laws unto themselves, but one psychological researcher has suggested that our emotions do follow certain general rules."
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FOUR WORDS TO IMPROVE USER RESEARCH:
Don't
define
tasks
beforehand.
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Don't
define
tasks
beforehand.
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Feb 07, 09
The future demands fresh perspectives. Service Thinking provides just that.
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Mar 31, 09
Wal-Mart Stores is striding into the market for electronic health records, seeking to bring the technology into the mainstream for physicians in small offices, where most of America’s doctors practice medicine.
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May 25, 09
ReD Associates work in Copenhagen
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