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Communicating and Listening to Customers and Clients
Updated on Dec 10, 12
Created on Feb 12, 12
Category: Computers & Internet
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Bruno Pierre Gebarski's List: Customer_CX_CXM
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Feb 16, 12
11 Game-Changing Companies Who (Successfully) Broke The Rules. - Edgy Conversations with Dan Waldschmidt http://t.co/PNicpaEy @DanWaldo
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#2: Digital discounts: Online-only offers
With discount sites like Groupon growing in popularity, consumers are not only hungry for discounts, but they’re beginning to expect them. Offering discounts, exclusive offers and coupons is nothing new, but focusing this effort on your online audience is a fairly recent idea.
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May 07, 12
Deploying any Customer Experience Management (CXM) solution involves significant costs. These include licenses, implementation, hosting, and upgrades just to name a few. I personally believe you should expect to know what you are getting for your investment. Let’s take a closer look at a few of the ROI sources you should expect from a CXM solution.
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