While 72% of businesses in the UK know using customer data will improve business and customer satisfaction, just 16% have a true single customer view (SCV) in place
42% of shoppers have abandoned online shopping carts because of the timing of product delivery; about 40% say they expect 2-3 day shipping options
I had to come back to Econsultancy and write about this, as 1 year ago I wrote the article: Companies respond to just 5% of question on social media. Get it? Only 5% of all questions got answered. REALLY crazy!
Well, the market has evolved a bit, and based on our study, companies now respond 30% of all user questions.