Jo-Anne Riches's List: Client Communication

Although the content is directed to business culture it does cover great information on the concept of culture and how this relates to our work, or, as the presenter states, "...the landscape in which we conduct our business..."

Dr. Carlo DiClemente, professor of psychology at University of Maryland, Baltimore County, discusses two of his books: "Changing for Good" and "Addiction and Change." "Changing for Good" looks at a study on more than 1,000 people who were able to positively alter their lives without psychotherapy. Why is it that wanting change and making change happen in our lives so hard to do? Many people are determined to diet or quit smoking, but they often end up lapsing back to their bad habits. What is the key to success for lasting change? DiClemente discusses his findings and also breaks down major theories of addiction, which is outlined in his book, Addiction and Change.

As you watch this video, consider the communication cycle. Think on the information provided in the video and how easy it is to put this model into practice in every day life.

"Expressing our wants, feelings, thoughts and opinions clearly and effectively is only half of the communication process needed for interpersonal effectiveness. The other half is listening and understanding what others communicate to us. "

"Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others."