Computer Support Specialist
Computer Support Specialists
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problem that their customer is describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solution to a computer problem in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Computer network support specialists typically do the following:
Computer Support Specialist
Web Developers
Concentration. Web developers must sit at a computer and write detailed code for long periods.
Creativity. Web developers are often involved in designing the appearance of a website and must make sure that it looks innovative and up to date.
Customer-service skills. Webmasters have to respond politely and correctly to user questions and requests.
Detail oriented. When web developers write in HTML, a minor error could cause an entire webpage to stop working.
Web developers typically do the following:
Crafts and Fine Artists
Craft and Fine Artists
Most craft and fine artists have at least a high school diploma. High school classes like art, shop, and home economics can teach prospective artists some of the basic skills they will need, such as drawing, woodworking, or sewing.
Many artists pursue postsecondary education and take classes or earn degrees that can improve their skills and job prospects. Many colleges and universities offer bachelor's and master's degrees in fine arts. In addition to studio art and art history, programs may include core subjects, such as English, social science, and natural science.
Artistic ability. Craft and fine artists create artwork and other objects that are visually appealing or thought-provoking. This usually requires significant skill in one or more art forms.
Business skills. Craft and fine artists must promote themselves and their art to build a reputation and to sell their art. They often study the market for their crafts or artwork to increase their understanding of what potential customers might want. Many craft and fine artists sell their work on the Internet, so developing an online presence is an important part of their art sales.
Creativity. Artists must have active imaginations to develop new and original ideas for their work.
Customer-service skills. Craft and fine artists, especially those who sell their work themselves, must be good at dealing with customers and potential buyers.
Dexterity. Most artists work with their hands and must be good at manipulating tools and materials to create their art.
Interpersonal skills. Artists often must interact with many people, including co-workers, gallery owners, and the public.
Delivery Truck Drivers
Delivery truck drivers and driver/sales workers typically do the following:
Customer-service skills. When completing deliveries, drivers often interact with customers and should make a good impression to ensure repeat business.
Hand-eye coordination. When driving, delivery drivers need to observe their surroundings while simultaneously operating a complex machine.
Math skills. Because delivery truck drivers and driver/sales workers sometimes take payment, they must be able to count cash and make change quickly and accurately.
Patience. When driving through heavy traffic congestion, delivery drivers must remain calm and composed.
Sales skills. Driver/sales workers are expected to convince customers to purchase new or different products from them.
Speaking ability. Drivers must comprehend English well enough to read road signs, prepare written reports, and communicate verbally with the public and law enforcement officials.
Visual ability. To have a driver’s license, delivery truck drivers and driver/sales workers must be able to pass a state vision test.
Meeting, Convention, and Event Planner
Communication skills. Meeting, convention, and event planners communicate with clients, suppliers, and event staff. They must have excellent written and oral communication skills and be able to convey the needs of their clients effectively.
Composure. Planners often work in a fast-paced environment and must be able to make quick decisions while remaining calm under pressure.
Customer-service skills. Planners must understand their clients’ needs. They must act professionally in a variety of situations, know how to keep an audience engaged, and help participants network with peers.
Interpersonal skills. Planners must be good at establishing and maintaining positive relationships with clients and suppliers.
Negotiation skills. Planners must be able to negotiate service contracts to get good prices for their clients.
Organizational skills. To provide high quality meetings, planners must be detail-oriented and be able to multitask and meet tight deadlines. Many meetings are planned more than a year in advance, so long-term thinking ability is vital.
Problem-solving skills. When problems arise, planners must be able to come up with creative solutions that satisfy clients.
Meeting, convention, and event planners typically do the following: