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    • many of the new wave of online teachers are Web novices entering the field without a deep understanding of online technology. A closer look at how course management systems work, combined with an understanding of how novices use technology, provides a clearer view of the manner in which a CMS may not only influence, but control, instructional approaches.
    • experience with the CMS over time does not necessarily lead to more creative pedagogy, or even to more expansive use of system features. Even after several years of working with the CMS, faculty requests for help focus on what the technology can do, rather than how their pedagogical goals can be achieved. They want speed and ease of use rather than more features

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    • why Angry Birds is a truly winning user experience.

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