Coordinate the operations and logistics, associated with student and faculty support, for one or more online degree or certificate programs in the Office of Distance Education. Act as primary point of contact for enrolled online students, facilitators and faculty. Manage relationships between the Office of Distance Education and the various academic departments and their faculty corresponding to the programs assigned. Provide training for instructors and facilitators on the use of the online learning management system and on how to effectively communicate with students online. Collaborate with others on team to solve problems and establish systems and procedures. Communicate with and maintain positive working relationships with key university departments relating to student services (Student Accounting, Registrar, Financial Aid, Bookstore, etc.).
B.A./B.S., strong attention to detail, writing and communication skills, professionalism and strong customer service and problem-solving skills, must be able to think quickly on their feet, and escalate issues when necessary, ability to manage multiple tasks simultaneously, the ability to empathize with the student yet also represent the interests of the university, strong negotiation skills and the ability to work independently and also be team oriented, personal initiative to continually improve students' online experience, program satisfaction, and retention, and one to three years of relevant experience required.
"he World Campus’ student engagement opportunities won the 2012 Distance Education Innovation Award from the National University Technology Network. As Penn State expands its online offerings, it will take advantage of faculty research funded by its new Center for Online Innovation in Learning. In addition, the University is partnering with Coursera to offer five massive open online courses (MOOCs)."